Forum Discussion

Nilot's avatar
Nilot
On our wavelength
9 months ago

Virgin 360

Does anyone know when the 360 box is going to be replaced with a new version or simply an app? Or at least updated to include more features?

First of all, let me say I am I am thoroughly familiar with all the features of the 360 so don’t need a tutorial!
I have now had 360 for nearly three years. I was much happier with all the features on the V6. Although the 360 records well etc, the radio section is pretty limited, the idea of having to talk to it all the time or alternatively go through multiple pushes to get back to where you were when playing recordings is frankly inconvenient (especially when you don’t feel like talking!) rather than just pushing a button once. The mic remote often misunderstands commands even when enunciating clearly and quickly. Deleted recordings cannot be restored.

Also you can’t directly set recordings from an alternative device when away from TVGO as you could with TV Control. 


  • Nilot wrote:

    Does anyone know when the 360 box is going to be replaced with a new version or simply an app? Or at least updated to include more features?

    First of all, let me say I am I am thoroughly familiar with all the features of the 360 so don’t need a tutorial!
    I have now had 360 for nearly three years. I was much happier with all the features on the V6. Although the 360 records well etc, the radio section is pretty limited, the idea of having to talk to it all the time or alternatively go through multiple pushes to get back to where you were when playing recordings is frankly inconvenient (especially when you don’t feel like talking!) rather than just pushing a button once. The mic remote often misunderstands commands even when enunciating clearly and quickly. Deleted recordings cannot be restored.

    Also you can’t directly set recordings from an alternative device when away from TVGO as you could with TV Control. 


    The V6 firmware is TiVO property used under licence. Virgin is now owned by Liberty Global, who have their own TV platform (Horizon) that drives V360 & Stream. Horizon may get new features, but not any that are TiVO patented.

    Future developments: V360 is a broadcast box that is designed to work on traditional cable networks. Virgin are wholesale moving to fibre XGS-PON over the next few years, on which only the Stream box will work (V360 can work on it but the hard disk becomes redundant). So any developments will come from the Stream side in future.

  • japitts's avatar
    japitts
    Very Insightful Person

    Just out of interest, are there any specific features you're querying, that are currently lacking on TV360?

    • Nilot's avatar
      Nilot
      On our wavelength

      Hi Japitts,

      A My Shows button would be handy.


  • Nilot wrote:

    Also you can’t directly set recordings from an alternative device when away from TVGO as you could with TV Control. 


    I've never had a problem setting recordings using the TV GO app when I been on holiday outside of the UK, 360 is set to active start.

     

    • Nilot's avatar
      Nilot
      On our wavelength

      My TVGO is also set to active start, rebooted, reinstalled app etc. Used to work for watching and setting recordings, no longer does so!

      • roy247's avatar
        roy247
        Superstar

        Hi Nilot,

        I am currently in Germany in the black forest and my 360 is set to active start and I have just set the 3 premier league games this Sunday to record on TNT ultimate and the 2 Sky sports UHD channels. Have you tried a factory reset of the box using the keep recordings option.

         

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    The 360 isn't going anywhere but it's under development by Liberty Global (which is why you will keep getting releases).

    As for voice control: it's the single best feature over the V6.

    • Tavis75's avatar
      Tavis75
      Super solver

      It's about the only feature over the V6! (Though still seems like a gimmick to me and is unusable if you want to use a universal remote)

  • They should rebrand it Virgin [REMOVED]

    [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

  • Hi Nilot,

    Thank you for your post. We're sorry to hear you don't like the features of the 360 box. 

    Can you confirm which features you would like on the 360 box?

    ^Martin

    • Nilot's avatar
      Nilot
      On our wavelength

      Hi Martin,

      Thanks for your reply . 
      I feel important features for 360 should:

      A My Shows/Recordings button on remote to allow immediate switching between shows and live tv. Whilst the mic feature is usable, it often misunderstands commands and wastes further time and irritation when you have to repeat the command trying to switch between shows and live tv in a hurry. Otherwise it is 6 presses via the Home button to switch between shows and live tv. Also an inset mini picture of the live programme in My Shows as in V6 would be very useful.

      It really would be useful to be able to restore deleted programmes. Particularly when deleting individual episodes in recorded series, if you are doing it in a hurry, you have to be careful to move back off delete otherwise other episodes in the series quickly get deleted as well.

      When My Shows button is pressed, live tv mini picture should be able to be seen as in V6.

      Thanks for getting in touch. Do hope these items may be considered.

       

      • BlueLou's avatar
        BlueLou
        Virgin Media Staff

        Nilot wrote:

         

        A My Shows/Recordings button on remote to allow immediate switching between shows and live tv. Whilst the mic feature is usable, it often misunderstands commands and wastes further time and irritation when you have to repeat the command trying to switch between shows and live tv in a hurry. Otherwise it is 6 presses via the Home button to switch between shows and live tv.


        Hey Nilot  there is a button on the remote that takes you directly to Live TV, it's the one to the top right of the D pad and looks like a TV with TV written inside. The one to the top left takes you directly to the TV guide.  But agree, another taking you to the recordings would have been useful!

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Nilot wrote:

    Does anyone know when the 360 box is going to be replaced with a new version or simply an app? Or at least updated to include more features?

    First of all, let me say I am I am thoroughly familiar with all the features of the 360 so don’t need a tutorial!
    I have now had 360 for nearly three years. I was much happier with all the features on the V6. Although the 360 records well etc, the radio section is pretty limited, the idea of having to talk to it all the time or alternatively go through multiple pushes to get back to where you were when playing recordings is frankly inconvenient (especially when you don’t feel like talking!) rather than just pushing a button once. The mic remote often misunderstands commands even when enunciating clearly and quickly. Deleted recordings cannot be restored.

    Also you can’t directly set recordings from an alternative device when away from TVGO as you could with TV Control. 


    The V6 firmware is TiVO property used under licence. Virgin is now owned by Liberty Global, who have their own TV platform (Horizon) that drives V360 & Stream. Horizon may get new features, but not any that are TiVO patented.

    Future developments: V360 is a broadcast box that is designed to work on traditional cable networks. Virgin are wholesale moving to fibre XGS-PON over the next few years, on which only the Stream box will work (V360 can work on it but the hard disk becomes redundant). So any developments will come from the Stream side in future.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    My voice control works perfectly well. Get someone else to try the remote.

    • Nilot's avatar
      Nilot
      On our wavelength

      Thanks, I don’t have any problem using the remote mic! As you seem to have a 360:system that works faultlessly, what is your experience of using TVGO with the 360. Are you still able to play and set recordings when away and not on your home network with fast/active start set, all settings followed and all the reboots and reinstalling of apps done. I would think possibly not.