Forum Discussion

alled's avatar
alled
Joining in
2 years ago

Main 360 box not connecting to 2nd 360 box

I have 2 virgin 360 boxes. The main one upstairs and 2nd downstairs. Both boxes will not connect to each other unless the one in the other room is switched on. So I can’t watch recordings from one box on the other. Google suggests boxes need to be on active start which they are. So no idea what the problem is?

6 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi alled 

    It's possible that the link between them has been lost which can be rectified by rebooting your hub and both 360's so they perform a new handshake.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi alled 

    Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with your TV boxes not connecting. Just to confirm have you tried the advice given by newapollo? If so does the issue persist? Please let us know and we will do our best to help.

    Thanks,

  • roy247's avatar
    roy247
    Hero
    2 years ago

    Hi alled,

    If newapollo's advice hasn't helped is the main 360 box upstairs because that's where your hub is and you are streaming downstairs to a mini box.

    You could try setting the main box to fast start or even swapping the boxes around.

     

  • stjamespark's avatar
    stjamespark
    On our wavelength
    3 days ago

    Like the OP I have two 360 boxes. When not in use the box in the 'other' room is on standby. Sometimes the saved programme is on the box in the other room and when I try to access it, I get the red circle and an error message saying 'that the other box cannot be opened' or words to that effect. If I go to the other room and switch the box on then all works fine. The same happens in reverse if I am in the other room. They are both on wireless connection to a Hub 5 in the room in between them. The signal is strong. I have tried switching each box and the hub of and on after a while to no effect.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      20 hours ago

      Hi stjamespark 

      Welcome to the Community Forums. 
      Sorry to hear of your concerns with your multi-room feature on your set-top boxes. 

      Just to double check, do you have two main 360 boxes or is one in your a mini box? 
      If you have a main 360 and a mini, both boxes will need to be on, as the mini box does not have a hard drive to storage it's own data. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      20 hours ago

      If I go to the other room and switch the box on then all works fine...I have tried switching each box and the hub of and on after a while to no effect.

      Go to Settings > System > Standby power consumption.
      There are 3 options:- Fast Start, Active Start, and Eco(slow start)
      The first two options are best if you have a mini box and want to watch a recording on it.

      If you try to set a recording via the TVGo app when the 360 is in Eco mode then it won't work as the box appears to be offline to the app.  It would also appear to be offline to VM so they would be unable to test for faults.

      If you have two or more main boxes and you wish to a recording made on the other box then again both boxes need to be switched on, and if standby mode also in either Fast Start or Active Start mode in order to connect to each other.