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Forum Posts

Stop remote pairing to devices

I've just updated my V6 boxes to 360, with the new remotes.The remote has paired to my Marantz amp. I do not want this, as it is effecting some of the amp's functionality.How do I stop the remote automatically pairing to my devices?There seems no poi...

Motorhead by On our wavelength
  • 743 Views
  • 4 replies
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Audio and video cutting out

Spent a couple of grand on a new Lg g4. Since connecting it to my 360 box I am having continous problems with the audio and video cutting about separately at random. so annoying as I’m paying virgin £180 per month and can’t enjoy my tv. Tried  variou...

Tomm1805 by Joining in
  • 793 Views
  • 6 replies
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Parental Controls Pin

HiWe've just upgrade our V6 boxes to the new 360 software, all good and everything seems to work really well except for the PIN Number for parental controls. It has always been 1234, never been changed. This no longer works. We tried 0000 as well and...

Jamgood by On our wavelength
  • 802 Views
  • 6 replies
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Resolved! V6 to TV 360 Free Upgrade

I've just received my email today that my remote is on it's way, but can someone confirm to me if i will get two remotes as I have two V6 boxes connected.

Upgrading to Virgin TV 360

Hello,I'm trying to upgrade my Virgin service to the TV 360 service. I phoned Virgin earlier today and spent around an hour speaking to three different people, who each told me different things about upgrading to TV 360.We currently have a TiVo box d...

Korrupt by Tuning in
  • 619 Views
  • 2 replies
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360 is ... DO NOT UPGRADE

What a mistake to make upgrade to our best tv360, I have had it 2 days and its going out the window i want my old reliable system back, home screen very slow to load recordings failing to play halfway through no time step button to quickly move throu...

Koppykat by Joining in
  • 1976 Views
  • 6 replies
  • 0 kudos

Getting upgrade app

Almost two years ago I was going to upgrade to 360 but cancelled it for various reasons. Now I have been offered it again, so remotes sent out. However again no app to run the upgrade. I don't want replacement boxes for tech visits. Is there anything...

m0bov by Tuning in
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  • 5 replies
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360 Upgrade App not showing

We recieved a latter offering a free no cost upgrade to Virgin 360It states to go onto Apps and press the upgrade app to activate and recieve our free 360 boxHowever on checking we have no app showing free upgrade - I've re-set the box a number of ti...

Tv360 future following coax being replaced?

With the eventual rollout of fibre in current Coax areas what will happen with the 360? Will it act as a Stream box when all Coax has been replaced     [MOD EDIT: Subject title changed for clarity]