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CS1011 error - 2nd box

2nd box delivered recently but first turn on and get the CS1011 account retrieval error.has it not be activated Virgin Media and? Can anyone help?

360 remote control pairing

Just switched from TiVo to 360. Thought I'd get a 2nd remote for convenience however I've found that, unlike my two TiVo remotes which independently operated the TiVo, you can only pair one 360 remote at a time with the new box. Not the end of the wo...

Apps buffering when microwave being used!!

I have a strange one in that when our microwave is being used 'apps' on the TV stop working! My wife watches UK TV a lot for the old programmes but can't when the microwave is on. Any ideas why this would happen?

Resolved! Text no. in booklet not working 80011

TV360 TO 80011 [MOD EDIT: Personal info removed] OLIVER 99846 CAN I ALSO ADD WE HAD THIS TECHNICIAN TODAY.HE DID A FANTASTIC JOB AND WAS VERY HELPFULL.10 OUT OF 10.PLEASE PASS IT ON OR GIVE THIS GUY A BONUS!

NICK7267 by Joining in
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Oops. We couldn’t connect to Virgin TV…

I’ve been getting this for a few days, tried all the suggestions in previous posts (switching off router, switching off boxes, waiting 5 minutes etc.) but still getting the same error message when trying to watch shows that were recorded on separate ...

Voice control blocked by phonak tv connector

Hi,  Hopefully someone can help here.  I have new phonak hearing aids and have bought a Phonak TV connector.  Easy to install and work really well..............however..........it somehow is blocking by voice contro for the 360 Box. As soon as I swit...

robball by Joining in
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Resolved! New V6 remote

I've recently renegotiated my contract with VM which involved a TV package upgrade on my V6 box. I've got the old chunky V6 remote.  The guy I spoke to said he was getting a new voice controlled remote sent out to me.I've got the promised upgrade cha...

Constant Buffering on 360tv

Hi all I am constantly getting buffering with this conversion from  the bid to 360tv  it’s especially bad with box sets and prime tv streams. Is this normal   It’s quite expensive for Virgin broadband and I wondered if it’s normal and should consider...