Virgin TV 360
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CS6002 error

“Can’t find Hard Drive”… have reset box and router both several times to no avail. Can’t be doing with spending hours on hold over the phone. Can I get the problematic box replaced or is there any easy fix pls?

te95 by Joining in
  • 6 replies
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New Mini 360 Box power cable not working

The power cable that goes into the back of the mini box that I have just received has no pin in it, so will not power the box, how do I contact someone to get a new one sent out. Tried the phone earlier & got the complete run around. So just been upg...


Might be relevant to other boards as well I guess, If we subscribe to a package that includes TNT Sports do we get access or discounts to Discovery+ seeing as they are the same company?? 

360 box issue

360 box hasn’t worked for 3 days. The tv gets stuck on the red virgin media logo with a black screen behind. If it does EVENRUALLY move on it moves onto a black screen. after speaking to someone yesterday and being told the earliest an engineer could...

Re: Need a replacement TV360 remote control

Hi,I'm also having a problem trying to order a replacement 360 remote.I've followed all the instructions via /help/virgin-tv-lost-or-damaged-tv-remote/tv-360 to no avail. The last page just asks me to call VM.I've tried ordering a replacement via htt...

newapollo by Very Insightful Person
  • 5 replies
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Resolved! Radio Channels Unavailable tonight

Hi,I keep losing radio channels - This channel is unavailable.When I lose access to my main channel, Planet Rock, I try a few others but they all come up the same. Then when one comes back they all do.Is this a connection issue or due to the thunders...

Resolved! V6 box with TV360 losing recordings after reboot

I was persuaded to 'upgrade' my V6 box to TV360 around 5 months ago. I was told that I needed to upgrade both the boxes I have at the same time and that I would lose any recordings. At the time this wasn't a problem.However, the box in my lounge (the...

Terry_E by Joining in
  • 4 replies
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Moving TV

Hi all.I am in a new build. I have a vrigin media point my living room in use with TV and Internet.I have a virgin point in my bedroom. Cabels installed but with a blanking plate. I have a coaxial plate spare. My plan is to install the coaxial plate ...

Luppy99 by Joining in
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