New Customer- Require Coax connection to 360 Box in other room?

Hi, I am a new customer to Virgin, signed Monday Quickstart kit arrived Tuesday up and running that evening. Didn't even know I had a cable into house...... Problem I have is that the Hub 5 is in the study and the 360 Box is in the Lounge. Connected ...

Poor HD picture quality

Am having issues with the picture quality on a 360 mini box, have tried restarting box, different leads etc, but still is really poor quality, on apps the quality is spot on but anything HD especially sports is so poor, anyone else with same issues o...

Channels pixelated

Having a problem with channels being pixelated... any help would be appreciated

360 TV BOX UNSTABLE

I am still experiencing problems with my TV set top box since last September It keeps going into reboot mode and welcome sequence when switched on or during a program and sometimes the picture freezes or goes off completely with a message cannot disp...

Ethernet over coax

Hi,I have mini boxes supplied in addition to the main box but am unable to make use of fully as there is no coax cabling to my existing TV points (other than the main TV).  I do have ethernet cabling available locally.Has anyone used ethernet as a so...

TNT Sports Ultimate HDR

Hi, I’ve noticed today when I changed the channel on TNT Sports Ultimate that now HDR it’s available like on all Sky Sports UHD channels. So, the quality should be better now. I’m sure that not all people will be happy with this change because of the...

Dolby atmos on tnt ultimate

I cannot get a Dolby Atmos commentary on channel 531. I used to when it was BT.I do get Dolby Atmos on sky uhd channels when available, as watching the 17:30 footy match today.Has TNT stopped Dolby atmos on virgin channel 531 or is it a technical iss...

Disney+ quality

Hi,Does anyone else have the constant issue of the picture quality on Disney+ via the 360 box dropping from 4K to what I can only assume is 480p on a regular basis? it is driving me insane! Karl

Hi I had to move my 360 box, the current cable that goes into the back of box isn’t long enough, I was wondering if it’s possible to get a longer cable to go from back of box to these connections, photo attached, or will I need a technician to call, ...