Virgin TV 360

Noisy fan

Like other people, we are having a problem with a noisy fan. The problem seemed to start when it was upgraded to a 360 box. We have had an engineer who has changed the box but the noise, if anything, is worse now. Interestingly the first box he insta...

Appletv+ subscription not recognised on 360 box app

Hi, I'm unable to use Apple+ on 360 box even though I have a subscription that works ok on Android app and Samsung TV app. When I check the account settings on the 360 app is shows ok and even says I have a subscription active. However, when I view t...

Sky Sports +

Hi I’ve now got Sky Sports+ working which is great as there is an option to view different tennis matches of the US Open. It is frustrating however as every minute or 2 the screen freezes and then races forward. So frustrating that I’m being put off ...

Resolved! Virgin TV 360 box error code CS2004

Hi, moved to a new home last Friday and set up tv broadband and house phone. Notified VM of move and as new home was already set up with VM recd text to say plug into existing cables. Broadband and landline phone both ok but tv after set up comes up ...

Resolved! New TV point needed

Hi What's the best way of getting a new TV point (or one moved). Just relocated a TV to another room. Thanks

360 error TS2/2/10337 Technical glitch when accessing Apps>Subscriptions

I installed my TV360 box today, and when I've gone into Apps>Subscriptions to open SkySports+, I get an error message. In the top right, there is an error code which is, TS2/2/10337 and a message which says "Oops, there's been a technical glitch. Ple...

5.12 - blue light on standby

Since the 5.12 update the standby light has turned blue is this intentional - Box is operating fine. [MOD EDIT: Subject title changed for clarity]

360 Bug still present......

When watching a recorded program and when you also have multiple episodes to watch, about a minute before the program ends, a pop up in the top right warns you that the next episode will auto start in 12 seconds unless you cancel the option.The bug i...

Picture quality

Hello - we have recently moved from Sky TV. With Sky Q - all channels were sharp and clear. Now - if I move off the terrestrial channels - I seem to get a much less sharp and clear picture. Does anyone have any ideas why or potential solutions? Thank...

Heavy TV pixelation on all channels

Hi, I have a virgin TiVo box and for the last few months the tv has pixelated every night . It’s got so bad now that it’s unwatchable most evenings, I have had to buy a fire stick to watch tv channels especially now the Euros is on !! I have had 2 en...

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