Virgin TV 360
For all Virgin TV 360 questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
  • 0 kudos

CS2004 error code

I have a new box and can get most of my channels but some still come up with the above code. I have done everything and still get some channels stating this code

Hebir by Joining in
  • 1 replies
  • 0 kudos

Cannot upgrade to 360

Over a week ago I received a new HUB 5 plus two 360 remotes to upgrade my existing V6 boxes. I fitted the HUB but put off the 360 upgrade for a while as we had things on the hard drives we wanted to watch.A couple of days ago the upgrade 360 option f...

antonypg by On our wavelength
  • 4 replies
  • 0 kudos

Power usage

Hi All,I have tried calling 150 for this but the lady did not understand the question so hung up!!! Like most people I have been looking at what devices are plugged in 24/7 to see if any could be controlled via an on/off timer. As part of this I was ...

Resolved! Radio on 360

Trying to find Magic or Heart radio on 360 but unable to find any channels, normally 901 onwards - please advise 

Susied53 by Joining in
  • 1 replies
  • 0 kudos

Re: Recordings and planned recordings disappearing

I seem to be having the same problems with my virgin tv box. It also seems to be randomly deleting all recordings and the planned program settings. I also had the issue yesterday where we couldn't stream or watch favourited programs. After resetting,...

Msmiffy by Joining in
  • 4 replies
  • 0 kudos

TV Not working

Woke up this morning with Virgin TV not working, checked the app & it said there is a fault & they are working on it.Left it all for over 3 hours & tried the app again & it said everything is working, tried the Virgin box & nothing!!Contacted Virgin ...

NickTipps by On our wavelength
  • 3 replies
  • 0 kudos

Not able to record

I’ve recently changed from TiVo to 360 and I can’t record anything - I get this message in the top right of the screen “Virgin TV 1 is offline, or not connecting. Turn it on to check if your recording was successfully scheduled.”Any help gratefully r...

lisa-marko by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Sky sports Red button not working

Hi, I'm trying to watch EFL games on the red button but it just shows "PRESS BACKUP TO EXIT TO VIDEO MENU" at the bottom of the screen with no choice of games.Thanks, Adam  

fugu by Tuning in
  • 12 replies
  • 0 kudos

Connecting remote to tv

Hi, I have the new Virgin box and remote and I’m wondering how to connect it to the tv to control the tv like volume ect? 

Kelseyx by Joining in
  • 1 replies
  • 0 kudos