Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

TV 360 box - how long does it take to arrive

Recently changed service to have TV360. New remotes arrived last week. Old box says contact Virgin but the chat or phone support does not seem to fix the issue.Unable to contact Virgin to find shipment status - everything is online and there is no ...

Resolved! Red button.

Why cant i use the interactive red button on sky sports to watch the championship games. Never worked.

Channel missing

Recently had a new volt package installed which includes a mini box for another room and multiple channels including Sky sports HD. My problem is I’m receiving no Sky sports on the main box, but able to receive and watch Sky Sports on the mini box. H...

360 box and coaxial cable install

I have recently signed up for a tv and broadband package for a propertly i have not long since moved into. the house is supplied with virgin fibre however the location where this comes into the property is on the other side of the house to where my t...

Resolved! TV - message displays it will turn off

Whilst watching film the TV switched off message appeared on screen saying will turn off in so many minutes? Does anyone know what causes this and can it be switched in anyway! [MOD EDIT: Subject title changed for clarity]

No Show Appointments

On Tuesday the 1st of November I had an appointment to have TV360 installed, no one turned up.On Friday the 4th of November I once again had an appointment booked to have TV360 installed, no one turned up.I have a new booking for Wednesday the 23rd o...

You’ve made a change to your package

I’ve connected my hub 3 to the ntl socket in the tv port. The power light is flashing green and the wifi signal symbol is on. However when I connect there is no internet access.I checked my postcode on the app and it has said you’ve made changes to ...

Virgin 360 Service - I have to keep logging into iplayer and netflix

HiI often have to keep logging back into iplayer and netflix on my virgin service. This doesn't happen all the time after it has logged off. It is about 2-3 times a week. Why is this happening? Before, when I was on Virgin V6 it worked perfectly. I m...

Edit Series Link & Streaming

Hi I have two 360 boxes with a third awaiting update. Can I ask some questions?1. How the heck can I edit a series link? I want to change the host box recording. SURELY I don’t have to delete and re-create?!2. If we record to both boxes, will it actu...

Resolved! 360 mini box

Hi,Ok, just signed up for an upgrade taking internet to 1gb, an O2 sim, and a "new" 360 box.I already have a 1tb 360 box but now virgin have sent me a mini box that doesn't record?Happy with the extra speed and sim card but mini box upgrade is a down...

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