Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

TV 360 Volume Issues

I had my 2 V6 boxes upgraded to TV 360 a while ago. In the last couple of week's the volume on both TV's has started going quieter for few seconds and then back to normal. I presume it's something to do with the TV 360 boxes as it is happening on bot...

Remote

I notice there’s a newer 360 remote without the backlit buttons is it possible to swap mine the batteries seem to need changing every few weeks and it’s becoming annoying live gone through about 10 packs this year with it

TV 360 remote upgrade from v6

So my mum went blind a few years ago and it's gotten to the point now she can't see anything and finds is it hard using the remote to turn the TV over noticed the new remote has voice feature to allow you to turn the channel over.We don't want to cha...

CS1011

I’ve had my V6 box for at least two months plus a mini box, it’s suddenly showing Account Error CS1011 on the V6 and CS9993 on the mini. I can see from other posts the CS1011 appears to be a set up problem, mines been set up and working for months! R...

TV 360 box stops after welcome screen

I have just received my tv 360 box and broadband hub. Installed on Saturday and broadband working fine but tv 360 box does not get past the welcome screen. Red light on it. Rebooted countless times.Checked service and it says (randomly it would seem)...

Re: 360 recordings buffering

I have this issue. We changed to VM360 1meg volt with a second mini box for another room. Although the minibox is in the same room as the hub it still buffers while recordings playback. So I assume the minibox is connected to the main box via wifi? A...

Resolved! V360 Service is Terrible!

On the old V6 service, when fast forwarding and then pressing play, the box took into account what was being displayed on the screen and people's reaction time and when pressing play, the V6 box went back a few frames and started playing from that po...

Pixelation

This is a new issue for us and has just started happening this week, mainly on bbc 1 and STV. I have checked all the cables and reset the 360 box several times. But this hasn’t solved it. what could be causing it?

Virgin 360 remote control volume issue

The volume control stopped working this morning. I've tried resetting the box, also checked the volume key control as above (incidentally doesn't work for either TV or the sounder). I'm wondering if the remote is faulty?

The Wheel (BBC1) - won’t series link TV360

I like The Wheel on BBC1 and would like to series link the recordings. For some reason both of my TV360 boxes won’t let me do this. It just says “Sorry we couldn’t do this for you, please try later.”I’ve been trying for 3 weeks.I don’t have problems ...

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