Forum Discussion

Ish1's avatar
Ish1
Joining in
2 days ago

360 Box Not Functioning

Good evening,

The Virgin 360 box has not been functioning properly for several weeks with the apps (iPlayer/Netflix/Disney etc) not being accessible at all. We were able to work around this as the other aspects of tv and recordings were working OK. Then on November 16th all of the recordings were deleted out of nowhere. Since then we have been experiencing many issues with failed playback on new recordings on and off (very frustrating) and only the intermittent return of the apps. Following the recordings being deleted on the 16th Nov, I completed a full factory reset believing this would solve the issue.

However, as of today, the apps seem to finally be back working as normal but the box is not recording anything at all. Another problem in a long list. Any help please? Looking at other posts, it seems like the box we have is now faulty. Can I organise a new box being delivered as we are paying a lot of money for this service and I'm really quite surprised at the amount of ongoing issues.

Thank you.

Edit: I've switched the box off at the back and switched on again (several times) and it now says the storage is full despite it being 22% full 10 minutes before with no new recordings.

4 Replies

  • roy247's avatar
    roy247
    Hero
    2 days ago

    If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty, especially if it does it more than once. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    You can also do a quick check of the hard drive by pausing and rewinding live TV if that doesn't work then the box definitely needs replacing.

    • Ish1's avatar
      Ish1
      Joining in
      2 days ago

      Thanks for the reply - I was able to pause and rewind the live TV up until about 30 minutes ago...but it's now stuck in a reboot loop. At least the TV was watchable before, now it seems like it's completely packed in. 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        24 hours ago

        You might be able to recover from the reboot loop, but it looks like you neeed the box replacing.

        Try turning off the 360 by the switch on the back of the box;  then on the front of the 360 box  hold down both the standby/power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

        If the standby/power button and the -  button workaround doesn't solve it then try using the standby/power button and the + (plus) button at the same time instead.

        You could also try the three fingered salute, which is switch off on the back of the box;  then on the front hold down the plus, minus and standby/power buttons at the same time, and switch on again whilst keeping all three buttons pressed down.  When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again.

  • Ish1's avatar
    Ish1
    Joining in
    19 hours ago

    Thanks a lot, I tried all this and still nothing. I've managed to get an appointment slot for in a few days so hopefully it will be sorted.