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Kevin-H's avatar
Kevin-H
Joining in
2 months ago

Series link broken after replacement 360 box.

Hi, I have similar problems to others on this forum, just upgraded my V6 box to 360 software, no problems for a couple months, then had fault in box and Virgin replaced it with new one. One issue I have is some series links don't work which were setup on the old broken box, when I try to set these up a get error message:- " Sorry, we couldn't do this for you. Please try again later" Setting up new series link to other channels/programs no problem.

I also tried Virgin Go app, similar problem, error message:- "Action not possible, your box is offline, Please turn on and try again." Again setting up new series link to other channels/programs no problem.

I have tried all suggestions in this forum, Reboot HUB/boxes, restore factory settings etc no luck? It seems to have some link to the broken box, how do I get this sorted?

4 Replies

  • Jimmyswanston22's avatar
    Jimmyswanston22
    On our wavelength
    5 days ago

    Hey there I'm getting this issue now as they changed my box I'm getting same issues looks like another new box is needed strange I know I tried all troubleshooters no diff

  • Jimmyswanston22's avatar
    Jimmyswanston22
    On our wavelength
    4 days ago

    They sending me out technician Sunday I find out more then could be just software glitch that Virgin prob don't know about as I said I getting this error as well I find out Sunday could mean another box swap 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      2 days ago

      Hi Jimmyswanston22,

      Thanks for your post and welcome back to our community.

      We're sorry to hear about the issues you're having with the 360 box. 

      Please do let us know how the engineer visit goes. 

      • Jimmyswanston22's avatar
        Jimmyswanston22
        On our wavelength
        2 days ago

        I cancelled engineer seems to have sorted itself out now bizarre