Recurring Disconnection

Ever since I replaced my Tivo with a TV360 I have been having recurring problems with the internet connection being lost. I have kept getting messages telling me that the wire connections were not right. This has obviously not been correct as by rebooting the box everything started working again. This was extremely annoying and repeated sessions with Virgin Media and visits from different engineers failed to solve the problem. Finally I have had an engineer who has realised that because the TV360 box is on a different floor to the hub I needed an internet booster.  Previously I had been relying on an extender and this was periodically losing the  signal.

I am very grateful to this engineer (Dylan) and disappointed not to receive an email so that I can record my appreciation.