Virgin TV 360
For all Virgin TV 360 questions
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
  • 0 kudos

Resolved! Young film shown - wrong film

Hi, my wife and I were looking forward to watching The Suicide Squad on showcase last night (28th Dec) at 9 pm. The advert showed the second instalment, the right-up was for the second instalment and yet when we started watching it, it was for the fi...

Resolved! Setting up 360 box in separate room to aerial box

Just moved into our new flat (previous owners had virgin) but the lounge is in a room away from the internet router and aerial box.In the lounge there are two aerial cables coming in from outside that are both black and are the screw type of aerial w...

More channels

Can anybody tell me how much it is to add a sky channel with my package I’m already on 

Recently deleted

Does the new virgin box have a recently deleted section on it like the old one used to have? Thanks 

Cazmick by Joining in
  • 2 replies
  • 0 kudos

Resolved! Driving me mad

I've got 2 v6 boxs upgraded worse thing ever if I try to watch recording I'm getting errors cs2200 and cs2217 failed to play no matter what u do this is happening... Apart from throwing them back at virginmedia which is getting very close to happenin...

pep4uk by Dialled in
  • 12 replies
  • 0 kudos

Virgin 360 unauthorised hardware cs1151

Have been directed here from Social Media having got no help via the support phone number 0345 454 1111. I received a 360 box having changed from a broad band only contract on 17th December.. Plugged the box in and intially it froze on the Welcome sc...

Re: Box not playing recordings

Sorry to hijack someone else's thread, but this is also happening to me too on both my 360 mini boxes. I've rebooted too all boxes, factory reset them too (but kept the recordings).Please help, as having my recordings playable on the other 2 boxes is...

Resolved! Hard drive

Can't find hard drive - been like this for ages. 

djchw by Joining in
  • 9 replies
  • 0 kudos

Why hasn't my Virgin TV 360 Box arrived?

I was assured that our two new TV 360 boxes would arrive today but it has been completely messed up. We have received one just before XMAS but it was not the prime box which consequently meant that we lost all "Non Apps" VM channels i.e. we can only ...

NikosP by Joining in
  • 11 replies
  • 0 kudos

Resolved! Package upgrade

HiHad a Package upgrade yesterday that includes sky sports and TV360, I have been told my new remote control will arrive on the 3rd of January for the TV360 switch.My question is how long after the email and telephone conversation about upgrade will ...

lello by On our wavelength
  • 4 replies
  • 0 kudos