Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
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problem upgrading

my 360 remote has been delivered today , when i go on my box now all apps and on demand are greyed out so cant be selected , ive run network diag and all comes back ok. I cant select upgrade to 360 as cant get in the apps menu. I have restarted etc s...

Subtitles not working

Hi all, On Thursday, my subtitles stopped working in every channel. I managed to rectify this by searching the boards which took me to the settings section to turn the subtitle option off and on again from there, as pressing the 3 dots to turn them o...

Can't delete recordings

So my amazing upgrade experience continues. Now I cannot delete recordings. When I try to do so I see the message in the top right of the screen, but it just stays there and nothing deletes. I've tried rebooting the box etc (I have an 'upgraded' V6 b...

mentasm by Up to speed
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4.45 Has Landed

My boxes updated overnight to software version 4.45. I have only had the briefest of looks but two changes are obvious. There is now a 'Radio' button at the top right of the guide page that gives access to the radio channels and on the movies page a ...

thrice by Superfast
  • 4 replies
  • 3 kudos

Remote not working on new samsung tv

Hi, just purchased a new Samsung tv, while setting it up it’s trying to connect to the box using the tv app which I thought was great, one remote to control everything. That’s where the excitement ended, it didn’t connect to the arris 360 box at all,...

chelsian by On our wavelength
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Resolved! Cost for TV 360 for existing customer with 2 V6 boxes

Hi,I find the 360 upgrade a little confusing as an existing customer with 2 V6 boxes.A while back I was sent an email saying I could have it for free however I wanted to watch a load of recordings on my existing boxes, two weeks later I was ready hit...

sounds by Dialled in
  • 2 replies
  • 0 kudos