Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Sonos Arc not connecting to virgin WiFi?

Since upgrading to the new hub I’m unable to connect either my Sonos arc or Sonos base unit to the new Wi-Fi via the Sonos app. It can find both products and the Wi-Fi but when I enter the password it’s does not recognise it. Anyone else had this iss...

Resolved! Unable to watch my paid for channels

Hi all, I upgraded my V6 box to 360 and added a second box upstairs in October. Since then I have been getting messages on channels that I pay for which state: "Setting Up TV Channels We're currently setting up your channel and they should be availab...

360 remote no longer turning off tv

Virgin remote used to turn the TV and 360 box on and off using the red button on the top right of the remote. Yesterday I changed HDMI cables to a longer one so I could put the box underneath the TV more tidily. Now the red button only turns off the ...

Resolved! Ongoing Series Link Woes - Fight The Power: How Hip Hop. Changed The World

Tried twice in recent days to series link the new Hip Hop series on BBC2 and both times it failed, the second time meant I actually missed recording first two episodes last night.I have two 360 boxes and it seems that if I try and set a recording or ...

Advice on resolving pixilation on TV

I have had repeated intermittent issues with pixilation whilst watching sky sports over the last few months, recently this has spread to other channels resulting in the tele being unwatchable today for periods. I have reported this issue and the VM a...

Re: Virgin 360 sucks

Wish I had my old TiVo box back 360 is a waste of space remote constantly not working and error messages all the time when trying to watch recordings total joke.

Unsubscribed Channels

Why cannot I not move all unsubscribed channels to the end on the tv guide.

360 keeps buffering when watching recordings same time every night

Every night around same time if watching a recording it keeps buffering “network too busy” but no other streaming or significant usage on any other device etc. it is incredibly frustrating as nothing else is streaming so what’s going on?! It’s around...

Resolved! No backlight on tv360 remote

Hi all I have seen somewhere that the tv360 remote has a backlight but not seen one on mine ? Also the red and white standby light does not work. At all any one else had that .many thanks

360 box stopped recording after 2 weeks

Hello.We went on a trip away for a month. I tried to set something to record via the app and got a message that the 360 box wasn't awake, the show never recorded.When I got back I noticed that the recordings stopped from January 2 onwards, precisely ...

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