Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
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Resolved! 360 box

Hi. Just installed new tv360 box but when I try and record it says box is off line or not connecto. How do I resolve issueThanksjimmy

JT1 by Tuning in
  • 10 replies
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Resolved! TV 360 HELP

Hi,So after being forced to convert to TV360 I am confused as to me this feels like a step backwards. Their may be a way to fix the issues I am experiencing which were standard with the V6 box and software before this. Due to the upgrade we lost our ...

92elliot by Tuning in
  • 28 replies
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Missing channels

Hi,We recently upgraded our package to the Ultimate Volt package which should have Sky Sports HD and Cinema channels. The second box was installed yesterday which has these channels however our original box only has the cinema channels but the Sky Sp...

Matt4321 by Tuning in
  • 5 replies
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360 remote not pairing with v6 box

HiPlease help! I got my new set up for 360 this morning gone through the instructions and my remote will not pair with my upgraded v6 box! Tried all the troubleshooting and nothing! We have a mini box too for upstairs tivo box does this have to be se...

DoubleDee by On our wavelength
  • 22 replies
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2nd v360 box turns on without remote

V6 upgraded to V360 last week. I have 2 V360 boxes. The 2nd box turns on (white light showing) without remote being pressed.A minor issue but very irritating.Any thoughts?

dlanor by Joining in
  • 4 replies
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Tv sound but no picture Virgin 360 + Samsung Frame

I had Virgin installed only 4 days ago and this is the second time this has happened. The first time was within hours of the install. Someone from Virgin was able to help and get the picture up again with a forced upgrade to the box, but yesterday it...

Moement by Tuning in
  • 7 replies
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360 pairing

I have paired my 360 remote with an LG soundboard. How can it be removed from pairing? Reason is that I only use sound bar for films   etc. Now it comes on all the time! 

Ghja by Joining in
  • 3 replies
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Ppv box office

Hi guys how do you watch PPVs on the box from the beginning it’s only letting me watch it live and not from beginning, rather annoying. Surly I can rewatch PPVs that I’ve ordered when ever I want?? Cheers

TV set up

I have set up my new TV360 but on my extra box I cannot get all the channels that I can get on the main tv box.

Jules201 by Joining in
  • 8 replies
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Disappearing Recordings TV 360

I upgraded from a TiVo to a TV 360. I recorded a number of items & set up series recordings then, out of the blue, every single recording & future recording was wiped. Instead I got a message “You have no recordings”. I have spent hours on the phone ...