Virgin TV 360
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Software Update 5.09

Software version 5.08 arrived not so long ago and now version 5.09 has started to roll out, appearing on my 360 boxes yesterday. This can only be another minimal update as I have not noticed anything obviously new. The info on the settings page is, a...

thrice by Fibre optic
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  • 5 replies
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Main 360 box not connecting to 2nd 360 box

I have 2 virgin 360 boxes. The main one upstairs and 2nd downstairs. Both boxes will not connect to each other unless the one in the other room is switched on. So I can’t watch recordings from one box on the other. Google suggests boxes need to be on...

alled by Joining in
  • 1857 Views
  • 3 replies
  • 0 kudos

SofaBaton X1 remote

Is there any way to link a SofaBaton X1 universal remote to a Virgin TiVo box   [MOD EDIT: Subject title changed for clarity]

360 box on way out?

Our living room box is starting to misbehave. It’s recently failed to record planned shows, then Netflix wouldn’t work, now this evening all our planned recordings for that box have vanished. Recordings already on the disk can be viewed. Any advice? ...

SMaster by On our wavelength
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  • 7 replies
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V6 TV box

Lately when using the remote on a TV boxWhen accessing recorded programs the icons are Greyed out then takes about 20 seconds to appear in colourRemote becomes unresponsive at times I have turned both modems off and restarted the TV boxThe TV box sta...

Virgin TV

Virgin TV has been out in my area for 10 days. The site says it would have been fixed by today. When will it be fixed and will I get a refund for all the tv - including the subscriptions I pay for the period it has been unavailable 

TV Essentials

I've been offered (after cancelling) a renewal package that includes my existing Virgin  TV 360 box, M250 Fibre broadband, Line rental and weekend chatter but a DOWNGRADE to TV Essentials. Nowhere on the website or via the links in the offer email do...

Andyb28 by Joining in
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  • 14 replies
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DRM failed (Digital Rights Management) CH4 on-demand

Like a few others I'm getting the DRM failed 4200 with Ch4 On-demandVM engineer fitted a new HDMI cable but admitted he had never seen this error before resetting the box does not fix the issue and other On-demand channels work ok.Any ideas? 

360 box massive backwards step

After renewing my contract with Virgin just negotiated on price the day as I was going on holiday, just a renewal not an upgrade with my 2 x V6 boxes. Arriving back from holiday a 360 remote had arrived, on opening the box it says 5 days after receiv...

Lee_1 by Joining in
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  • 13 replies
  • 0 kudos