Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
  • 30 replies
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Remote pairing keeps changing

I've just had 360 installed and have a hdmi splitter to take the signal from the main box to both the Sony TV in that room and to the Samsung TV in the kitchen  (as can't have a 3rd mini box like we did with sky).However, the remote pairing keeps cha...

atoone by Joining in
  • 1 replies
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Installing TV Virgin 360 box before contract start date?

Will I incur costs by simply setting up the delivered Virgin 360 TV box that got delivered today? My contract starts on 30 May.I assume I won't have any services activated until the 30th May, but since it's delivered today and I have time, I thought ...

yetain by Joining in
  • 2 replies
  • 0 kudos

Missing Sports Channels On 360 Box

I am getting the following error Messageon the following channels and I cannot watch them MUTV, ViaPlay Sports 1 and 2, LFCTVand Racing TV I get error Code message TU7/10346 I have Phoned up but still cannotwatch these Channels               

Re: Virgin 360 sucks

I hate the 360 box over the v6. There is no improvement apart from the remote control voice feature. Here’s why I hate it.1) Although both boxes will automatically record so much live tv so you can rewind, with the 360 box you lose the ability if you...

Shredder87 by On our wavelength
  • 47 replies
  • 9 kudos

Sky Sports UHD Upgrade

Asked for the price to upgrade to add Sky Sports UHD to my Ultimate Oomph package today which has Sky Cinema UHD and Entertaiment UHD already active. I was told it will be £10 as Cinema UHD is no longer included as part of the bundle so they would ha...

biondani by Dialled in
  • 17 replies
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Resolved! Channel 4 Freezing and pixelating

Problem with Channel 4 as described above.  It used to happen on Sky 1 or whatever it's called these days.  Mentioned it when I was renewing my contract and was advised to upgrade to 360, which I have now done.  But the pixelating continues, Ive only...

jdtswan by On our wavelength
  • 14 replies
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Software update 5.02

The software updates seem to be coming thick and fast lately. My 360 boxes have now been updated to version 5.02. As usual, there is no indication of what the update contains and there is nothing new that I can find. As it's such a small increment an...

thrice by Superfast
  • 3 replies
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No TV for the rest of the weekend

I had the tv360 mini box removed from my account as I don't use it. Looks like the master box was removed from the account by mistake. phoning support they say they can't automatically recover this and will need to escalate to an engineer. Apparently...

gwlevans by Joining in
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We need to see a return of being able to undelete recordings. We can all make a mistake but this helps recover recordings.  Also we could do with being able to change colours on the screen. Rearranging channels like we do without losing original chan...

Blank screen.

 My wife downloaded some programs to watch but when she attempts to watch them this happens. The box then turns off and then restarts. 

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