Recent DiscussionsCan't find account number or area reference code I recently ordered broadband and to view my order details and manage payments, I need to link my Virgin02 ID with my Virgin Media account and for that I need the account number and area reference cod...Adress not servicable I live in Girvan Nexfibre has installed equipment on BT poles and nieghours aound my home can acess virgin in fact most of the town can now have Virginmedia also openreach has also installed on the s...Does moving home start a new contract term I have an 18 month contract that started in July 2024. I believe this contract ends on 22nd Jan 2026. I've asked to move my current connection to my new address this Monday, 15 Sep 2025. I've receiv...SolvedMissing outside box cover Good evening, Hopefully someone can help, I've tried calling VM but couldn't get to speak to a human. We've come back from holiday to find our outside Virgin Media box cover is missing with the c...Other homes in my street are on virgin but I cant Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. T...Entry point move How do I get the entry point moved at my house? Coaxial extension Is it possible for virgin to send me a coaxial extension? Mine is abit short and I'd like to have it off the floor. Is this virgin media cabling? We’ve recently taken over the running of our block of flats and this brown box of cables is attached to the wall. We are trying to work out who owns it as currently it’s exposed and a bit of a mess. ...Help! No welcome email or confirmation Hello, I switched to Virgin Media on 14th May 2025 and booked to have an engineer tomorrow, however I have not received any welcome email or documents, particularly my account number and area refer...SolvedQuick start kit Hi all ive had my quick start kit delivered yesterday. I've plugged the hub 3 in and left it for 2 hours . I come home with a white light on check wifi with my phone say no Internet. I used the on...
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