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Forum Posts

Resolved! Exterior wall box broken

We had virgin installed recently, the exterior wall box (white) isn't damaged but the installers put the box too close to our fence and doesn't close so is left open most of the time, when we close it the wind pops it back open again and as we live a...

I am pulling my hair out

I been  with virgin for over a 20 years. So far never had any issues.My contract was cancelled with virgin on 28 feb midnight and the boardband  stopped working. 9 hours later I called and signed a new contract. My equipment is still plugged in and n...

Upgrade not happened 350mb >1gb

Hi,I’ve been upgraded to 1gig broadband by the retentions team yesterday and was supposed to be active from midnight tonight. Checking the modem I’m still set to the old speed.I’ve restarted the router but still the same. Any advise to sorted without...

Scooobe by Joining in
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Media wall

Hi this is my first post here so sorry if this has been covered before. I’m currently in the process of having a media wall built. Now can I get the TiVo v6 behind the tv without having wires everywhere. 

Why does their pricing make no sense

It’s that time of year where my bill goes from £30 to £85 for 1gb bb and phone.The best they could do it £65 but I have to add tv. I decide to cancel and suddenly they can bring my bill down to £43. Again I say not good enough and it’s reduced a furt...

Address not for Virgin Media Broadband

Address not listed but all my neighbours have Virgin Media Broadband. I have tried numerous times to get in touch. When I eventually did, the person I spoke to said I can go get another broadband which I think is terrible customer service. I use an O...

Tobenna by Joining in
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Two connections at single property

Hi there,The house I currently live in with my parents already has a virgin media connection/service. But, I was wondering if it is at all possible to get another virgin media service installed/set up in this house as I would be the main user. My par...