QuickStart, set up and connections

Cables to Brown external Box

I have ordered broadband from VM which is due to self installation soon. I notice there are 2 Black cables entering the external Brown Box. One thicker than the other, one or both wires enter the house and go along inside the wall cavity to a VM broa...

Remove unused lines

How do I contact Virgin to remove a rusty, broken, junction box, and an unused phone line from my house?

I need my installation kit sooner, VM changed my date without reason

I signed up for a package today as a customer and chose well in advance for delivery on the 18th of June.I have since got an email from VM stating that date cannot be done, and rather than bring it forward which makes more sense, they have pushed it ...

Internal Wall box C141? Red RX light flashing

Hello,Had fibre installed about 6 weeks ago. After engineer left I noticed red RX light was flashing and he said that was normal.I noticed the wifi was slow in some parts of the house but still usable at 20meg but had occasional "stutters".Call was l...

New installation (sort of)

Good afternoon all, totally new to this forum and to VM!currently my son is living in my house but is moving out and we are moving back in. We’ve been in Greece for a while. My son has VM and is taking it with him to the new house. So far so good! I ...

Resolved! What to do when we move house?

I'm really worried after reading some of the horror stories here...we are moving house, we thought it was going to be further into the future but our buyer wants us to move early December - how will it work? We really can't be without our broadband, ...

Resolved! Can I move my router to another already installed internal box?

Hi, when we moved into the current property there were 4 internal white boxes (hallway, lounge, dining room (used as a second lounge and what we call the Snug). With our installation they just shoved everything behind the TV in the lounge ( so V6 box...

Booking an Engineer

Hi all.Seems booking an engineer is way harder than it needs to be, even phoning in has you running around in circles. Just need my Hub relocated. Any actual VM staff on here that can get me an appointment booked?

Hub 5 upgrade

Hallo, probably an unusal one but maybe the virgin forum support could help.I am running a hub3 with a 350 package. The hub has failed and I am getting a replacement. I have a hub 5 which was left by tenants of a property I rent out. They recently em...

Hub 3.0 update in progress

Just got a replacement hub it connects but no access to the internet. When accessing the internal web server it just says update in progress, other posts here say the hub isn’t registered on the network. I logged a call but have till wait till Wednes...

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