QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Engineer visit not showing for today

We signed up in December for broadband as we'll be moving this week. On sign up I chose the engineer visit, but must have done something wrong because it went through for Quick start instead. The house was empty for a few years and the wires don't lo...

Kai210 by Joining in
  • 4 replies
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Ridiculous delays on installation.

I was originally scheduled for install on the 26th of October. Then that was delayed to mid November then December and now it was supposed to be today (2nd January) no one has shown up ever. Every time I phone/contact support they give me the same ru...

ParsleyT by Joining in
  • 4 replies
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Resolved! Service Availability - Address Issue

Hi All,Virgin Media infrastructure was recently installed in our area and residents have been getting connected for the last 3 months or so. On the postcode checker - everyone on my street has availability, but not my property. All the neighbours who...

SpenB9 by Joining in
  • 2 replies
  • 0 kudos