QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Installation: Wall socket issue

Hi everyone,I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1).The bo...

IMG-20231116-WA0000.jpeg PXL_20231116_151257902.jpg

Resolved! Unable to return old router

Hi,       I have received my new Hub 5 and it working fine apart from the telephone. I boxed up the old router as per instructions and went to drop it off at the designated drop off shop found on the app. When I went into the shop and the lady scanne...

Resolved! Router settings question

Hello all.At the moment I have Hub 3.  My devices set up includes various Smart TV`s, Ring Video doorbell, Ring Cameras, Other cameras, Smart plugs,  3 x Echo show devices, PC,    over 30 devices in total.My question is,    If I were to upgrade /  ch...

JohnUK777 by On our wavelength
  • 10 replies
  • 0 kudos

Outside connections - no cover/box

Hi there, We moved into our house a couple of months ago and the connections on the outside of the house are exposed. Someone told me this should have a box/cover on it which it hasn’t had since we moved in. How do we get this repaired? Nothing menti...


HdU 200 adapter

I just got virgin fitted yesterday and the engineer fitted a cable booster. The plug in bit had a green light. I list power for a bit yesterday and when it went back on the light was red. The splitter has a green light.What's happened how do I fix it...

Lg081184 by Joining in
  • 4 replies
  • 0 kudos

Installation problems

I just got a new virgin media broadband, TV and phone and was delivered yesterday but having issues with installation because there was an old wire in the virgin media socket and I don't know how to remove it and put the new one.Secondly, I can't reg...