Hello. I accidently cut the cable in the garden yesterday. It's a twin cable, with the smaller wire completely cut through and the larger wire partly cut through. Broadband still works fine, and I think the smaller wire is the old telephone line no l...
Can someone help please, I am reluctantly staying with virgin for another 18 months for certain reasons, however since April when I was first e mailed asking to renew my contract. I clicked the link and received an email with my new contract details ...
Partner engineers performed the outside work a couple days ago, out of curiosity i checked the outside access and to my disbelief found that the cover was just sat there loose, not attached to the wall...
After a thunderstorm on Thursday morning we had an area fault that took out all of Virgins services. Contacted VM and an engineer was due to come on Friday. VM cancelled as this was an area fault. This was supposedly resolved on Friday night . Broadb...
I live at the end of a cul-de-sac and my house and my neighbours were built after the other properties around 40 years ago. This week contractors have laid fibre in my street but they literally stopped before mine and my neighbours house. I asked why...
Hiya, can anyone tell me how to unlink Netflix from my box please. My ex girlfriend’s account is linked to my box and I can’t find anywhere to ‘sign out’. I have my own Netflix now and want to sign in with my own. I really don’t want to contact her (...
Ive currently got my hub setup in my living room and i want to move my it into another room near the ceiling. The technician left 1 and a half meters of coaxial cable and i need around 7-10 meters. Is there any way i can extend this? Is there also a ...
I have just had my hub upgraded from Hub 4 to Hub 5. I am trying to access the Hub5 but the access details on the label on the base of the unit have only partly been printed. The hub settings only states http://192 and the password the first 8 alph...
Back in November 2023, we had Virgin installed at our property. They had only recently came to the area via nextfibre / XGS-PON. As a result we have the Hub 5x on the M250 - internet only.Throughout the time since install, we've had multiple issues w...
Hello, Im hoping someone can help.I've been trying to get fttp to no avail and have spoken with virgin who have not been any help besides saying my area is not serviceable.This is confusing as my neighbours are able to get fttp which are just behind ...
