QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Not heard anything since signing up

HiI'm a new customer and ordered broadband on the 18th March, with a delivery date of 21st March.Didn't receive anything yesterday, and the only emails I've received are confirmation of the order and pre contracts. I don't have any account details so...

Please help Internet dropping signal

Hiya Is anyone else having or had trouble with internet just stopping and then starting again,  I’ve only had virgin 4 weeks the first 2 weeks it didn’t work at all but had team of virgin Tec engineers out and thought it was sorted but sadly not , I ...


Delayed Delivery

Hello, I placed an order for broadband in March.11th and chose a delivery in March.18th. However, I still have not received anything yet or any notice from the courier. Could anybody let me know how to track the status of my order and delivery in thi...

Resolved! New installation

Hello, we a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby t...