I had the 1 gig servie installed on the 8th Jan 2023 and no issues until today. I was up at 5.30am and switched my mobile on and no connection. White solid light on the hub. So i restarted my phone, still no connection. Tried all the computers in the...
Woke up this morning and as I do check TBB Quality graph daily for any packet loss issues (which there have been throughout the last few days, little spikes often) to find a solid red wall had started and since I just woke up I assumed that the broad...
So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the...
Hello,I'm having trouble getting Virgin from the street to my house as there's no way to get there without going through a neighbours or shared driveway.The neighbours issue is they don't want their driveway drilled and patched. So I'm wondering if i...
My router is showing a red light although everything works fine it’s happened about the same time of year in 2022 if someone can point me in the direction to get it fixedthanks Robert
Ordered virgin media back in October. I am now on cancellation number 6 as it’s been pushed further back to February the 8th. We currently have 15mbps in the house, I can just about watch Netflix and use my phone at the same time The best part is I ...
I ordered a wifi pod via chat on the 08th January.It still hasn't arrived. Is there a way to check the order or escalate this?
Hi, I just received the kit to set up broadband, however the flat only has a wall socket as image attached, the cable doesn't fit the plug, please advise for a solution?Thanks in advance.
Hi,both my landlord and virgin media advised my property is wired up for virgin media.i can only find a telewest box in the house - how do I connect my QuickStart hub to this?thanks
I’m switching my current phone and broadband with octopus energy over to virgin media. I’m transferring the same landline number. I’ve spoken to 3 different sales staff at virgin, 2 have said that I don’t need to contact my current provider at all an...
