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Installing and configuring your kit
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Forum Posts

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Delivery tomorrow? No tracking? Worried!

Hi, I am due to have the QuickStart pack delivered tomorrow. I still have no tracking information, I spoke to support many times over the last 2 weeks and they kept reassuring me it’ll happen. I phoned up today at around 11:30 and the person first sa...

bethcat by • Joining in
  • 196 Views
  • 3 replies
  • 0 kudos

New build

My new build property has just completed and we want to get virgin into the property, we have virgin connections inside the property but the wire hasn't been connected outside yet, when trying to search for my address it isn't showing up on virigins ...

Rconroy1 by • Tuning in
  • 251 Views
  • 6 replies
  • 0 kudos

Conflicting info on availability

I am looking to switch to VM for my new flat. VM's website says broadband is not available in my flat, but their checker also shows it is available for most other flats in the same building. Additionally, all the comparison websites I've looked at sa...

blyon by • Joining in
  • 100 Views
  • 1 replies
  • 0 kudos

Yodel returned to sender

Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8.05am but then had another 3 updates like it ...

QuickStart FAIL

Hi all, Hoping for some assistance, unless I’ve tried everything.received our QuickStart kit on Saturday afternoon. Plugged in, activated, endless flashing green light.plugged laptop in, ping to 192.168.0.1 drops every 15 seconds or so. Get to “set p...

Dallen95 by • Joining in
  • 334 Views
  • 4 replies
  • 0 kudos

Two texts - Pre contract Docs and O2 Sim

Hello,I am not a Virgin customer at present (and am not currently applying for broadband etc.)However I received two texts that I believe relate to a Virgin broadband order.Text 1: Hi it’s Virgin Media. To review your pre-contract docs head here: (Li...

Jonald by • Joining in
  • 166 Views
  • 3 replies
  • 0 kudos

House missed on village install

We live in a relatively small Yorkshire village, Virgin installed cable across the whole village 12 mths ago, but missed out our small development of 11 houses. There is another development of 130 houses just up the road from us where cable has been ...

Adam1630 by • Joining in
  • 208 Views
  • 4 replies
  • 0 kudos
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