iOS VM Connect App - Test Hub Speed Fails
Hi, have upgraded to Volt Gig 1. Have had no success using the iOS VM Connect App for hub testing with previous router, thought this new improved router would fix it. Hasn’t. Any suggestions? TIA John
Forum Posts
No confirmation email
Hi, I ordered Virgin broadband a couple of days ago and have had no confirmation email, except for the one with the order papers. I got another text saying to complete my basket but then I accepted the order papers. They said they have my order but I...
How to leave technician review?
A field technician recently came and fixed an issue recently and was very kind and helpful, how do I leave a review?
Resolved! Hub 4 Modem Mode Questions Please
Hi,Please can I ask 2 quick few questions regarding putting my Hub 4 into modem mode.1 – Will it disable the 2 telephone ports on the Hub 4?2 – Will it disable the security features of the Hub 4 ? Thank you very much for your help.Bob.
Engineer says i need a "cable pull" - what is this and whats involved?
i posted recently about my BB being generally poo. i'm on a 250 (264mbps) package, which is plenty for my household (might upgrade for the £3 a month they keep offering, when its fixed)engineer came and checked all inside connections and then cabinet...
can't connect me after moving home
I have a contract with Virgin Media which expires in March 2025. I have moved home this month and have asked to connect the services to my new home.They had a technical problem 3 weeks ago when they were supposed to connect me, and may not be able to...
Nexfibre/Virgin build in Chandler's Ford - a few homes being skipped?
HiNexfibre/Virgin have been trenching our road (Thornbury Wood, Chandler's Ford, SO53). I've been excited about that as I'd like to get their FTTP service.However, it seems that they are skipping the area where I've marked in green (houses 48 to 60)....
False promises gig1 upgrade
I was called last week regarding being out of contract for my broadband, I was offered the opportunity to upgrade to gig1 fibre and TV for a modest increase in my monthly payments. I agreed with this and explained that given the increase in speed I w...
Relocation of Non-Connected Green cabinet
Good morning, I have been trying to get permission to Build a drive in front of my house but with no success due to a green Cabinet with copper internet connection situated in front of my house. A new cabinet has been installed to connect the fibre a...
Service degraded for weeks with intermittent connection issues
Hi, my area has had connection problems for weeks, I've had intermittent internet, at times being knocked out for the entire evening.I have received numerous texts from virgin over this time saying the area issues are resolved but they simply aren't....
