QuickStart, set up and connections

Resolved! Hub5x fibre optic cable is too short

I have just had VM installed with Hub5x and the fibre cable is too short to reach desired location. What cable do I need to buy?

Installation now delayed

So today was the day I was supposed to go live with my VM services, external was done midweek and everything was going smooth. Engineer has fitted the box etc upon going to test it outside no lights were showing. Upon inspection the engineer has conf...

Resolved! Moving hub

I am wanting to move my hub to another room but can't find a facility to do this.Please advise

SuperHub 3.0 - Faulty Power Supply

Hello,I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to t...

Ordered boardband to wrong adress

Good morning all I have recently moved to a flat and was trying to get boardband unfortunately I put in the wrong flat number. I'm looking to get it canceled or for adress to be updated thank you.

Moving the broadband access point and relocating the router

Hi, Similarly, also looking to relocate the access point from living room to hall, could you help me out? Thanks [MOD EDIT: Post split to create own thread]

Box auto shutdown when using apps

HiEverytime we select apps via our box (Netflix or Prime) our Virgin TV connection shuts down, this happens consistentlyplease help

Problems setting up replacement Hub after signing up to Volt

I have just signed up to volt, I was on a 500mb package and have been upgraded to a 1gb package. As a result Virgin media have sent out a new hub 5. However when the hub 5 is connected I do not get any internet on it. But my old hub 4 is still fine. ...

Address not listed

Hi, Just moved into a flat and would really like to join VM but the address isn't listed. It seems like every other flat is listed in the property but the one I moved in to. If anyone could help with this it would be greatly appreciated.Many thanks!

how do I get into my deceased mother's email?

my mother died 4 years ago almost and I want to get into her old email bc there was some photos she had on there in her drafts n stuff. I don't know the password but I know the address for the email. is there anything I can do to crack the password o...

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