I'm trying to cancel my contract as it hasn't been installed yet, and I keep getting transferred to the pre-installation team but I keep getting hung up on three times. The first two times I was hung up mid transfer, the 3rd time I was put through to...
Just installed new hub 5 router. All good, except my three WiFi pods are not connecting to the router. I get continuous flashing white lights.Can anyone help? have obvs tried turning both router and pods on & off
Have had virgin broadband since just before Christmas. Need to be able to control access to router (to boot the kids at bedtime etc) can't do so as VM connect app can't (and has never been able to) find our Hub4.App on android phone - tried 3 differ...
So I got Virgin 1gig service installed yesterday, all working greatOn a wifi test with my phone I got 862mbps down and 96.5mpbs up, this was right next to the router.When i used my phone again next to my pc which is only 4-5metres away from router wi...
I'm currently on a M200 package and have a hub 3 (I think) I run it in modem mode to feed my mesh system and it all works just fine. I'm coming up for renewal and may push for a faster service as I have city fibre offering 1Gb but I'm sure I read som...
Please can someone let me know how I get the brown box outside repaired. I did an online chat and was told an appt had been arranged. But that was over a week ago.The brown cover had been attached loosely as its very old and in all the storms we have...
Hi,im wanting to get have virgin fitted in my apartment as the cables were fitted in our street almost two years ago. All of the neighbouring streets and properties have access but my apartment complex doesn’t.I’ve spoken to the property management c...
Hi our cable box outside is broken due to the wind lately I did phone and they organised an engineer to come this Wednesday and I was told I was not needed to be in as it’s not inside the property but the text states I need to be in and show idcan s...
I have to remove the outside cables which are coming into my house from the brown box, since I am insulating the walls and don't want a big hole drilled through it for the cable. Can I have a new cable installed so that it comes through the wall belo...
I was a loyal VM customer for more than 10 years. Recently, I received some emails regarding the return of the Broadband Router.First one dated 27/11/2023 with a payment date 17/12/2023. The second one dated 30/11/2023 with payment date: NOW. Not sur...
