Recent DiscussionsProperty "unserviceable"/too expensive Hi All, new to the forum and looking for advice/help. Decided to switch to virgin media at the start of December 2025 as now need the higher speeds they provide for both work and family. Address che...Need to book a £25 Non-Fault Call Out for cable relocation Hi, I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible. I...Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...Just moved into a new flat, optic cable as the only connector? Hi everyone, I just moved into a new (newly refurbished flat) and wanted to get Internet set up. VM says hybrid fiber is available at my flat, so I wanted to go with that, however as I looked around...Switched to Virgin on 22nd Dec ... Still at total loss and complaints being ignored Having to post here as I'm at the end of my sanity.... Virgin attempted a takeover from Sky in 22nd Dec. Despite me informing them I had no cabling to my home, the takeover was authorized and I've be...Moving Router / Coax Entry I would like to ‘flip’ my lounge which would require the wall box to be moved to a different entry point into the house to enable the router to be moved. Can this still be arranged for existing cust...Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...Moving router Hi I was wondering if I can get help from Virgin Media to move the router from front room to the dining area, both are on ground floor. Thanks Virgin media charged me different price than i agreed to when upgrading I paid £26.33 per month for 500 Mbps download. I saw an upgrade offer on my account for £3 for the next tier (1 Gb), so I placed the upgrade. I received the email stating the new price was £29.33, bu...Moving TV box Been asked a few times but looking to move the tv to the other side of the room. Can i leave the router where it is and just get an extension for the tv box from VM? Or do i need to get the little wh...
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