QuickStart, set up and connections
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Forum Posts

Cable outside

HiMy neighbours are going to be building an extension up to our house and the networking cable runs between the houses. I need to get it moved to the front of the house so it won’t cause issues. How do I book an engineer?Thanks

Vckyuk1 by Joining in
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Outside Installation FOLLOW UP

So this is a follow up to my previous post about being lied to by Virgin Media saying they’re waiting on a council permit to fix a cabinet issue.After managing to get through to networking myself they sent an engineer out to my properly on the Monday...

Resolved! XGS-PON Business - which router

Nexfibre are currently laying fibre in my street, and as it's the only fibre available in my area I'm looking to switch to Virgin. As the only way I can get a static IP address is with the business version, I'm looking at going down that root.My ques...

Virgin media white box in loft

Hi there, we're thinking of getting VM as been offered a really good introduction deal. We've been in our house for 1yr and the previous owners had VM buy because we had Sky, it didnt matter. Anyway now we're thinking of changing to VM and our white ...

Delayed Installation

I'm on week 12 of waiting for installation works to be completed.I was due installation on 02-11-23, this has been pushed back several times due to pre installation work not being completed. Each time i contact Virgin they can't tell me anything, no ...

Move Virgin Cable Entry Point

Hi,I'm having a media wall installed and I'd like to have the Virgin cable entry point moved to a more appropriate location.  I understand there's a £25 charge for this which I'm happy with, so could a Virgin representative contact me to arrange a da...

Resolved! Can I remove these?

We had these installed without our permission, (new build a few years ago) we will never be VM customers. I’m assuming they won’t send anyone to remove so can I take it away myself and will it leave it looking as ugly?  

CMO44 by Tuning in
  • 8 replies
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Cable move to new address

Hi, I have recently l moved house and would like to use my ground floor cable access point for the router but the cable which needs to be replaced by the new one has rusted over as it’s old (Telewest Broadband). Can I arrange on this forum for an eng...

Pips99 by Joining in
  • 3 replies
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