Can I have wifi with this cable?
I recently moved in to a new home and the Virgin box inside appears to be damaged or at least old. I have just signed up for Virgin - can I use this box? Or is an engineer needed?
Forum Posts
Resolved! Upgraded to gig1 from M125 - when will speed change
On Monday, I agreed with VM to go from M125 to Gig1 broadband. This requires a new Hub which is coming by courier today and I’ve to install it myself.Will the speed automatically increase once I install the new Hub?Current Hub is v3 and speed test st...
Are we still "Non serve"?
Before Christmas, we joined Virgin Media, after many months of being messed around - we were told that we were non serve. This was because the two sides of the close, were not connected. I believe the work has actually been finished now, and it appea...
Access denied and green arrows flashiing
My internet cut off today morning and after many reboots, my router, which is in router mode, now says access denied. How do I fix this as I suspect community support has very limited access for this? This is 5th month and not new connection. Did a...
first time joining and frustrated
Hi,I joined M500 on 4th May and received the Contact Information Sheet and Contract Summary.It required an account number and area reference, which I didn't have when I tried to register for the My Virgin Media app.The provisional installation date i...
Move router to another room
I'm looking to move my router and it's connection from the living room downstairs to my home office upstairs, so that I can use a wired connection for work. Previous threads seem to suggest there's a fixed fee of £25.00 for this service. Can someone ...
Hub 4 flashing yellow light even after fault in area resolved
Can anyone help? Superhub 4 is flashing yellow following service area outage which was resolved on Thursday. I have turned it off and pressed reset but still flashing yellow light. Had technician booked for today but VM cancelled without informing me...
New Build - Internet next door but not mine
Hi I am in the process of buying a new home which is a new build on an existing street. The other homes are decades old. Mine is end of terrace and all the other homes in the street have virgin but my address is not listed as available. How likely is...
Not sure how much it charge if I need an engineer visit to check the line
Hello. I am thinking of getting virgin media broadband. I can see virgin phone wall socket and some kind of other socket. But not sure it is still working, because I found some of the cable had been cut off before we moved in (which make me very conf...
Disconnecting ex resident connection
Moved into a home which previously had a virgin media connection, have got all my quick start equipment set up, but virgin media will not activate my account as previous owners account is still active for another month, even though they no longer li...
