QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

QuickStart Installation Issues

Ordered a QuickStart Router on 2/3/24 with the preferred delivery date of 5/3/24. Have heard nothing since receiving the pre-contract documents email, and have no account number to sign in with. Rang 0800 052 1734 to try and cancel the order as I wou...

CStock00 by Joining in
  • 2 replies
  • 0 kudos

Absolutely Useless

 I am having an absolute nightmare getting my services installed and thought that today was the end of it, it wasn’t.I have waited since May last year to get internet installed in my property and have been rescheduled every 2-3 weeks ever since. Ever...

kevin36 by Joining in
  • 6 replies
  • 0 kudos

My address isn't showing

My address isnt showing on the website to check packages but two numbers on the street are? Virgin dug up around the area and installed cables but still not showing for me. Is there anyway I can get this looked at? 

What type of internet is it?

Hi.Just a quick question.Trying to set up a TP mesh system and it’s asking for what type of connection I have. The choices areDynamic, Pppoe, static, l2tp, pptp or ds lite.I’ve got the hub in modem mode & im not too tech savvy so don’t really know ho...

Dom1 by Tuning in
  • 5 replies
  • 0 kudos

Delayed Installation

I just joined Virgin Media Broadband on Tuesday 6th of Feb and already really unhappy and frustrated VM customer service and it’s making me question my choice to choose Virgin Media Broadband!    Original date of when Technician is due to come out wa...

K232F by Joining in
  • 9 replies
  • 0 kudos

Omnibox Cover

 Hi,My outdoor cable box was damaged during a storm a few months ago. I’ve not had a chance to get this resolved until now. How do I go about getting the box replaced? Is this something I pay for? Picture attached, it might even be I need to just rea...

Hw1996 by Joining in
  • 1 replies
  • 0 kudos