QuickStart, set up and connections

Unreliable broadband, Basingstoke (area 31), since yesterday's maintenance window

There was supposed to be some maintenance in my area yesterday between 9AM and 3PM. After about 2PM yesterday, I noticed broadband disconnections but as this was in the maintenance window was not bothered. Today my broadband has been unreliable, an...

Dropped kerb move catv cable pit

Hi - I am also trying to contact someone regarding this? Could someone contact me please??

I want to join virgin please help

Can anyone help! We moved onto a fairly new build last year. Our contract with sky is due for renewal. We want to join virgin for internet and tv. Problem is, our house number doesn’t show. Our neighbours either side do. An engineer was working on th...

Spotter

Been told 3 times that a spotter has been arranged to come to my new property, when asked about it I get told I can’t find out anything without my new account number, which I can’t get until a spotter has been and checked. Rest of the road have virgi...

No show appointment - plan cancelled

I ordered a broadband package on 17 April and the earliest appointment they could provide for the installation was on 3 May. After waiting around all day, not only the technicians did not show up, it appears that my appointment and my order was cance...

Brown external cable box - repair needed

I need to request a repair to my external brown cable box. It is damaged and I had a temporary connection issue last week which may be related (eg maybe a fox/cat got to the wires?) and I would like to get it fixed before the wires get further damage...

6 Months and Virgin have not completed the installation

Since signing up for Virgin Media fiber in early August, we've faced ongoing frustration. Initially, the wrong work permits delayed progress for several months. Now, we're stuck in a frustrating cycle of last-minute installation cancellations by VM. ...

Resolved! New broadband setup package not recieved

Hi, I signed up for a broadband package on the 3rd of May and received an email with contract attachments. The email shows chosen delivery date 07.05.2024. Apart from this, I have not received any other email. I am still to receive the package, and a...

Resolved! Connections - Move TV box

Elderly vulnerable - Front dining room becoming new downstairs bedroom in a few days. VM equipment enters directly there from outside - for broadband, VOIP landline phone, Emergency phone, TV (not internet TV). They use WiFi for laptop. The new livi...

3m isolator cable

Could I please be sent out a 3m isolator cable as the one in the kit is too short to put the equipment where I want it.Thanks Rich

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