QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Hub 3 replacement

Permanent red light for a couple of months now but it is not overheating.Went through whatsapp process and eventually received a replacement power cable which has had zero effect. Still have the red light.I am stuck in a "do you have whats app?" loop...

Can't get virgin media in my area.

Hi I used to live at postcode SO50 9JL now I live at SO50 6AE. The new address doesn't have virgin media access. When I was cancelling my service at the old address the person on the phone said they could see if it is possible to get a cable put into...

New Service

Evening all, So I received my new kit almost a month ago now and the home I moved in to, had a white virgin box in the living room wall but it looked quite old. The cable I got in the box to connect the hub to the socket wouldn’t fit properly so I ha...

SteGreen by Joining in
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No Connector Port

Hi Everyone, just moved into a property and was sent a quick install kit, however, there isn’t actually a connector port in the Master Socket, but there is a wire coming out of the bottom but it doesn’t connect to anything I’ve been given. If someone...

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Resolved! Connecting to virgin

Hi I’ve just got my virgin media kit and have set it up but the only thing in my house for connection is to wires together with screw bits on end. Why is there two and how can I use it??

shellydy by Joining in
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QuickStart Installation Issues

Ordered a QuickStart Router on 2/3/24 with the preferred delivery date of 5/3/24. Have heard nothing since receiving the pre-contract documents email, and have no account number to sign in with. Rang 0800 052 1734 to try and cancel the order as I wou...

CStock00 by Joining in
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