QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Being messed about already

HiI'm new to VM as it has just rolled into my area. I was booked in for initial installation on 13th Feb, prior to that engineers came and connected the outside cabling to my house from the telephone pole, along with 2 of my neighbours. The engineer ...

BattyBax by Joining in
  • 1 replies
  • 0 kudos

Virgin stress when moving house

Would like to thank virgin media for causing more stress than the actual process of moving house. My troubles started on Sunday 4th Feb when l called virgin to tell them l was moving house on Friday 9th Feb. Initially the call went well with virgin o...

Installation delay delay delay

I'm honestly gobsmacked by my experience as a new customer to Virgin.I signed up for the 1Gbps fibre package on 17/01/24 and then found out nothing was processed until 25/01/24! 3 days before I was going to move into my new flat. I sorted that out an...

georgehc by Joining in
  • 2 replies
  • 0 kudos

Haven’t received router or contract

Hi,I’ve received the pre contract email and my delivery date was suppose to be last Friday but haven’t heard anything since the initial email. No dispatch email or account number. I can’t find anywhere online to speak to someone regarding this or any...

CB92 by Joining in
  • 1 replies
  • 0 kudos

Delayed order

I placed an order online and chose 14th Feb 2024 as my delivery date. I have not yet received a shipping email. I tried calling the customer service number, but I can’t get through as I don’t yet have a virgin media phone or account number, neither o...

Aoife1 by Joining in
  • 2 replies
  • 0 kudos

Virgin wall socket broken

Hi All, we’ve moved into a new property in December and only just getting around to sorting this. Virgin media self install internet mid December, and we are with sky tv. What it looks like has happened is Sky have drilled their dish cables through t...