QuickStart, set up and connections
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Forum Posts

No web access to hub

HiI was having problems connecting a printer for wireless printing. While troubleshooting this I found that I couldn't access the router (a hub 3) on It wouldn't ping either. I tried on different devices (wired and wireless) but n...

mozes by Joining in
  • 8 replies
  • 0 kudos

Resolved! Gig2 advertised on VM Website

I’ve just checked the VM Website it says you can get speeds up to 2gig yet when I do Live chat they say it’s not available in my area yet when it’s advertised, we are on an XPON area, brand new installation, she said she can put me down for them to l...

Resolved! Repeated Pre-Install failures

I moved into a new property in November and pre-ordered VM fibre service (1Gig plus some content streaming).  Intial install date was 21 November.  That got moved, then moved again, then moved again.  Finally engineer showed up on 11 January.  Lovely...

New WiFi installation

  I’ve just received my virgin internet hub. I have sky Q but the sky internet was so bad I’ve just changed my broadband supplier. I’ve received the hub but there is no where to plug it in? I’ve gone to the old van set up as I had it years ago but th...

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Flashing red light-hub 5

Good evening.My neighbour has been out carrying building works bordering on my property.I've returned home tonight and have no internet,flashing red light on hub.No TV service either.No service issues locally.I'm presuming a possible severed cable.Th...

andybrock by On our wavelength
  • 5 replies
  • 0 kudos

Constant Red Light on Hub

Hi,I've had a red light on my hub for several weeks and tried all the reset suggestions. This includes:• Turning off the hub and leaving for a few minutes before turning on again• Pushing and holding the reset button for 30 secs• Pushing and holding ...

Resolved! Hub 5 SSID changed by itself (Again)

So I first had this problem back in Oct 22 (but can't revive that post because it's been archived). The Hub 5 renamed itself from VMXXXXXXX to UPCXXXXXXX. The password had not changed! I had done nothing to bring about this change. Nobody seemed to b...