Recent DiscussionsDoes moving home start a new contract term I have an 18 month contract that started in July 2024. I believe this contract ends on 22nd Jan 2026. I've asked to move my current connection to my new address this Monday, 15 Sep 2025. I've receiv...Is this virgin media cabling? We’ve recently taken over the running of our block of flats and this brown box of cables is attached to the wall. We are trying to work out who owns it as currently it’s exposed and a bit of a mess. ...Help! No welcome email or confirmation Hello, I switched to Virgin Media on 14th May 2025 and booked to have an engineer tomorrow, however I have not received any welcome email or documents, particularly my account number and area refer...SolvedQuick start kit Hi all ive had my quick start kit delivered yesterday. I've plugged the hub 3 in and left it for 2 hours . I come home with a white light on check wifi with my phone say no Internet. I used the on...WiFi Hub not arrived after 2 attempts I have ordered the hub twice now and we still have had no delivery The first time I ordered it when signing the contract and everything looked fine, we got a message from yodel telling us it was on ...Missing isolater cable In just received my package and it’s missing the isolater cable, can I just buy a random one or does it have to be specifically a virgin one. I’m a second year university student and I’ve just moved ...No Phone line I have had no phone line for more than 6 months. I reported this and was told my line was okay. Broadband okay. I was then sent a dongle device as phone line was going digital. Lost phone line before...Entry point move How do I get the entry point moved at my house? Question about signing up to someone else.... Let's say I sign up to Three Broadband during the 14 day cooling off period for Virgin Media, am I able to just have both Broadband running at the same time if I a) plug their router into another mai...Home move done, but account showing as closed I recently completed a home move, but my account is showing as closed and it's still shows my old address. A new bill came with a large bill and a different account number, but when I click *view bil...
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