Hi, as part of upgrading from M350 to 1GIG I am being sent a Hub 5 for self install and activation. In my present setup the SH3 is in modem mode connected to an Apple AirPort Extreme, connected to BT Whole Home mesh.I am thinking I will:--power off e...
My quick start kit came this morning but I’ve plugged it in & I am waiting for it to go online. I’ve activated it via phone but still no different sn hour later. many advice please?
Hi All,Received a new router hub today and it has a permanent red light. Searched online and it states that the router may be overheating.Not sure how thats possible if its brand new out of the box? Have tried cooling it down and checking all cable c...
SpoilerI renewed my contract 2 days ago and was advised i'd have a new 360 box (current v6) hdmi and remote..so far i've only had a remote i hear stories about no box just a download have i been lied to? If so im cancelling within the 14 day cooling ...
how can i see my account number and reference area, is this something that i’ll find on the welcome pack email? I have a ‘Contract Information Sheet’ that has a section for these 2 however it doesn’t have any numbers for them. I also don’t have my we...
Hello,I recieved the pre-contract documents for my broadband last week however have not recieved anymore updates, welcome emails etc- can anyone help?thanks
Hello, My start-up kit arrived today. The machine works fine, but I don't seem to have a coaxial port in my house, so the internet isn't working sadly. What I do have is a wall socket that looks like a coaxial port, but doesn't fit the Virgin cable,...
I ordered new broadband, on 17/08/2022, for my second year house for university, it was the M200 broadband student deal, and i had not received and welcome pack. on my Contract Information Sheet it has a section for Account number and Area reference,...
