The point that our hub connects to the wall is in the upstairs bedroom and need it moving down stairs to the living room, it looks like there used to be one there as the plastic box is still there but no cabling running into it. How can I get someone...
It seems that every day, my connection drops out for several minutes around the same time in the early morning.I have a hub 3 in modem mode. As the drop out happens, my router shows it's assigned address changed to the 192.168.100.x range, instead of...
our wifi was meant to be installed on Tuesday, the engineer showed up took a stroll around the flat and told me he couldn't install as there needed to be a hole drilled into the wall and this required landlord's permission. I said I could get this by...
Why don't Virgin do anything at all to help their customers? You chased me for equipment, but won't accept emails. You won't accept WhatsApp outside of UK times - the only "chat" available and I can't even open it because it's a QR code on my own pho...
Need some help please. Ever since joining virgin over 6 months ago I have never been able to connect via the app. I keep getting oops something went wrong or something went wrong on our side. I am trying to order another wifi pod due to shocking sign...
I recently upgraded to 1gb data via Volt benefits. I did this in March. Ever since the upgrade was applied the VM connect app has been unable to connect to my Hub 4. I have tried every single solution that I have seen suggested. Hub reset, app delete...
Hi All,Virgin Media infrastructure was recently installed in our street and residents have been getting connected for the last 2 months or so. On the postcode checker - everyone on my street has availability, but not my property. My contract with Plu...
I'm having problems getting delivery of my QuickStart self-installation package and I'm slightly lost where I can go for help now (after 14 calls, some admittedly not getting through due to being on hold, and one live chat conversation!).The situatio...
I've received a wayleave request for installation to a new neighbour. We have block paving to the front of our parking spot (which is between the two buildings).I don't have much problem with this but as discussed with the new neighbour I'd need to b...
I upgraded my Virgin Media broadband from home broadband to business. The Virgin engineer who installed the new package took my old hub with him to return to Virgin.Now, I keep getting emails (and a letter) saying I will be charged £40 if I don't ret...
