QuickStart, set up and connections
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Forum Posts

Question about getting Broadband

Hi all i live in like a cul de sac in widnes but the services are not available in the the court however the street that it leads onto has vm services and so does the street where my drive at the back is there is even a triangle on edge of my small d...

peejay3 by Joining in
  • 1 replies
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Installation taking over 3 months

I ordered broadband, TV and landline on 21 Jan 24. Initially disappointed that installation couldn't take place until 6 Feb but could live with it.  There was then a delay until 19 Feb but I was assured by chat and phone that there would be no furthe...

Potential 3 month delay for installation

I ordered my broadband for the 7th of February, unfortunately since then I’ve had 3 new installation dates and a new set for next month. My ‘local representative’ has told me they’re waiting for the permission from local authorities and till then not...

aziel51 by Joining in
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No virgin available at address

We are all set to move house on the 2nd May, we have just looked at what connections are avaiable, but the section of the street we are moving to is not available, why is this, I know there are quite a few people on this section of the street who wou...

jrcs1981 by Joining in
  • 2 replies
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Will I get a better deal?

My contract runs until November.I'm currently paying around £76 for max it TV, 500mb broadband and a phone line with only calls at the weekend (which we don't use).The price is going up to around £112, but my contract runs until the end of November. ...

Moving router

Hi. Currently I have my Virgin router in the sitting room at the front of the house near the TV and the reception isn't great in some of the rooms. I'd like to have it moved to somewhere more central and understand Virgin can do this for a £25 fee. P...

Site Survey

Hi AllPlease help. I intend moving to a property and I have called 0800 052 1734 to book a site survey. Instead I have been transferred to the sales team, stating a I need a new account. The sales team says the pre-installation team needs to book the...

Imijeiku by Joining in
  • 3 replies
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Moving Router

Hello, I would like to ask a Virgin Media engineer to move my network access point and my router from livingroom to my office, which is from the east side of the house to the west side. I think the engineer may need to relocate cables, it won't be a ...

umeshu96 by Joining in
  • 2 replies
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