QuickStart, set up and connections

Half a year later... still not installed

Horror It took months to get my address on their system and then when it finally happened, I placed my order in March. 6 months later... cable still not installed. Virgin engineer comes; sees it is not installed and leaves.RIP my dreams of fast broa...

Broken Omni box replacement

Hi,My Omni box is broken with exposed wires, affecting my broadband service when it rains. Can this be replaced free of charge?Thanks.

Network log on hub 4 after latest reset

Any one else noticed, or is it just my hub 4 ? the network log page is now empty ! no ranging , no reports of admin log in to hub et all been two weeks now, still empty despite many dropouts from the hub 4 , yes wired to hub, di...

Outdoor Box

Hi, our outdoor junction box is missing. We previously logged this but nothing came of it Worried about damage to wires and happy for you to post one out to us ?

Replacement CATV cover

There is a missing CATV cover (little triangle one) on the pavement outside our house. I assume Virgin will replace this? Thank you!

Cancel contract before installation

Hello sorry for the long post! I've recently separated and my ex had a VM TV, phone, Bb package under his name. He no longer lives here so I decided to take out a package under my name. However, the equipment had not been sent out and I was by VM cus...

Upgraded to M350. But router still shows 200mbps

I’ve tried ringing support but each time it’s a 45 minute wait and they then have no idea what I’m talking about. A month ago I was upgraded to 350mbps from 200mbps. I have a SuperHub 2 which from reading here can handle the speed but the issue is th...

Red Light on Hub4 Box

Hi,We have currently got no broadband connection, with a red light on the Hub 4 box. I've checked all connections, and have reset the box, with no luck.Not sure if there is an issue on Virgin Media side, as no issues are showing on the status pageTha...

delivery date confirmation not received

4 days agto I've done a virgin contract starting the 3d of september (which is tomorrow)I'm supposed to receive my virgin router , but till now I didn't received any confirmation email about the delivery. How can I check the delivery?

Resolved! Moving Into a New Home

I'm moving into a new home which I complete on later this month, I'm not a Virgin Media customer, but I do know that the current owners of the house do have Virgin Internet.I tried to order online and set the date to receive my equipment for the day ...

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