So I got the new hub 4 and upgraded to 1gig but every 2 days the hub has to be fully reset as the wired Internet just drops off we get packed loss and the ping goes mental. I was just told by somebody on the phone it will be fixed remotely by techni...
A customer service staff told me that virgin can do re-burial of the cable from the street to the router. Has anyone had this done? or can explain what this actually resolves?In my situation, when virgin did the installation I asked them to run the c...
Hi, my broadband isn't working and the line test says I've been cut off, I'm up to date on my payments and have recently changed my package, can anyone help? I need to be online for work.
Due to have VM installed next week Wednesday, had the external work completed yesterday so now have fibre to the outside of premises and the Brown Box next to the door. My house is a 3 story town house, Router will need to go on the other side of the...
I live on a private road of 22 properties; the two at the end (bordering the main road) have VM, but the rest don't. We'd all like faster broadband, and Openreach haven't announced any plans for our exchange yet.I understand that VM doesn't normally...
So it's broadband renewal time again and truth be told i'm holding out until Virgin media gets down this way (not a clue why it wasn't already laid as it's a new estate, alas).Been on the website and it's a case of "Good news! It's coming soon" but I...
Hi EveryoneI have ordered a new Virgin Media self-installation kit. I followed the steps mentioned. However, I am unable to find any Virgin Media wall socket. Could anyone please help to book an appointment for an engineer to setup the Virgin Media w...
Hi,I just received my VM Hub 3 router today, but after looking everywhere around my house, I have realised there is no VM wall socket. I need help booking an engineer to help me install my hub please.
Hi,I've received the QuickStart kit recently, I've ordered it because I've received mail from Virgin Media addressed to the previous tenant and because VM website's tool stated that VM covers the area of my ZIP code. The cable did not fit the only so...
Hello,I have no access to put my wall port wire in for my broadband box, is there anyway of getting an engineer to come out and fix me a wall port?
