QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Fault hub 4

So I got the new hub 4 and upgraded to 1gig but every 2 days the hub has to be fully reset as the wired Internet just drops off we get packed loss and the ping goes mental.  I was just told by somebody on the phone it will be fixed remotely by techni...

Teamaid by Joining in
  • 3 replies
  • 0 kudos

cable re-burial

A customer service staff told me that virgin can do re-burial of the cable from the street to the router. Has anyone had this done? or can explain what this actually resolves?In my situation, when virgin did the installation I asked them to run the c...

uncouth by Tuning in
  • 1 replies
  • 0 kudos

I've been disconnected

Hi, my broadband isn't working and the line test says I've been cut off, I'm up to date on my payments and have recently changed my package, can anyone help? I need to be online for work.  

c_mns by Joining in
  • 2 replies
  • 0 kudos

New Install

Due to have VM installed next week Wednesday, had the external work completed yesterday so now have fibre to the outside of premises and the Brown Box next to the door. My house is a 3 story town house, Router will need to go on the other side of the...

Virgin Media on a private road

I live on a private road of 22 properties; the two at the end (bordering the main road) have VM, but the rest don't.  We'd all like faster broadband, and Openreach haven't announced any plans for our exchange yet.I understand that VM doesn't normally...

cjt105 by Joining in
  • 2 replies
  • 1 kudos

no virgin media wall socket

Hi EveryoneI have ordered a new Virgin Media self-installation kit. I followed the steps mentioned. However, I am unable to find any Virgin Media wall socket. Could anyone please help to book an appointment for an engineer to setup the Virgin Media w...

No VM wall socket

Hi,I just received my VM Hub 3 router today, but after looking everywhere around my house, I have realised there is no VM wall socket. I need help booking an engineer to help me install my hub please.

pau_jenn by Joining in
  • 1 replies
  • 0 kudos

No compatible socket, what to do?

Hi,I've received the QuickStart kit recently, I've ordered it because I've received mail from Virgin Media addressed to the previous tenant and because VM website's tool stated that VM covers the area of my ZIP code. The cable did not fit the only so...

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