QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Reschedule Delivery

I have tried on the app to reschedule my router delivery, but it has said there are no other options for the day that it can be delivered. I really need to reschedule as I am moving into my house sooner than anticipated.

NH151 by Joining in
  • 4 replies
  • 0 kudos

Cable repull

still waiting for cable repull after over 2 months, virgin turned up with cable not long enough to do job, now they say they waiting for local authority.need ceo email as it was sorted last time with in a week of emailing them with same issue.have ol...

pchana by Tuning in
  • 19 replies
  • 0 kudos

Internal wall box damaged

Moved to this house a few months before pandemic started, Since the previous occupants had VM installed and we were happy with the existing cables location (it was tacked to the wall), the engineer just plugged it all into the existing internal port ...

GetJ by Tuning in
  • 1 replies
  • 0 kudos

Constant red light virgin hub 3.

I have a solid constant red light on my Virgin hub 3.  I have done all the remedials, turning off, unplugging and factory reset but the red light returns. I still have wifi with the red light.  The hub feels warm so I have to unplug system at night f...

Resolved! No connection

Hi i received my kit today however it seems not connected, and my socket is ntl is it a problem , and the base light is flashing in green , how can i ask for a technician to help? thanks

Connect app does not work with Hub 4

I’m a new customer, I’ve had 4 VM employees out to my house now but the app does not connect to my phone so I can’t see black spots and last night for almost 2 hours I got a message on my iPhone and iPad saying I had the wrong password for my VM acco...

SarahG44 by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Pre install nightmares

So where do I begin, fibre to the pole has recently been added in our area, a knock on the door by a Virgin salesperson, after a brief chat signed up to the 1gig Volt. Install date booked as 30/07/22 (this was booked on 03/07/22)The day before I get ...

Resolved! No wall socket

Hi, probably the most popular issue with self-installation kit but I do not seem to have a wall socket required for connection.The only cables I have seem to be for TV.Would be also thankful if someone could provide virgin phone number via which you ...