QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Lost services

Hi.I have suddenly lost all services, including TV, Internet and phone. The hub is flashing green and resetting it doesn't solve the issue.Customer service is now closed and I have work meetings tomorrow and need WiFi so I am panicking.Can anyone sug...

PA71 by Tuning in
  • 3 replies
  • 0 kudos

New contract

I signed up for a contract over the phone on 1st September and I was told that I should receive an email with the delivery details fo my equipmen. So far, I only received an email with the contract details and an email with the direct debit details, ...

ZAPROV by Settling in
  • 1 replies
  • 0 kudos

Resolved! Install cable myself

Hi EveryoneVirgin have just gone live in my street. I'm tempted to sign up but the router  and main tv position will be at the back of the house and the pavement is at the front. I know how I could conceal the cable and would like to install myself, ...

davephuk by Tuning in
  • 5 replies
  • 0 kudos

No update on fix

Hi, a temporary fix was installed yesterday at my house wherein I was hooked up to my neighbour's internet cable and was told mine would be properly installed today. I have since come home and nothing had been changed or moved since yesterday, with n...

Returning router

Yet again there’s more issues with Virgin media. They keep demanding the return of their router however I’m still waiting for the returns kit(since June). It was confirmed on the system recently that someone was collecting it on 30 Aug but apparently...

howie676 by Joining in
  • 4 replies
  • 0 kudos

Delayed delivery

I just moved house and chose Virgin because previous owner had already the fiber service with Virgin. I just got an email saying the delivery of the modem cannot happen in the agreed slot of Sep/2nd and now is pushed a week later. I need the internet...

Resolved! How to book an engeneer

I ordered and recived the quickstart package but I couldn’t book an engeneer as impossible to find the option afterwards. I need an engineer to wire up the house imcluding a wall socket to br able and activate the broadband connection. Is it possible...

Rower91 by Joining in
  • 1 replies
  • 0 kudos