QuickStart, set up and connections

Internet Down almost 24hrs

Internet went down yesterday. Virgin Status confirms there is a problem in my area. They "hope" to fix by 2pm today 8/09/22 (Last night it said 10am). No information on what they are doing to resolve. Website is a joke - sends you in circles. Lots of...

Yodel

Hello forum, So I’ve just moved into my first home, gone through registration with Virgin Media, got the Tv and Wi-Fi package so I need both of them delivered. I’ve had my welcome email, direct debit email, and so forth. Then I was advised I shall ha...

Resolved! Router not delivered

Hi - i placed an order to join Virgin Media and my self-install was due to be posted out for use on 3 September. It's now almost a week later and i've not heard anything. My current internet expires on 16 Sept and I need WiFi to work from home. Is...

Yodel Lost Router

Yodel was scheduled to deliver my router on 1/9/22. The deliveryman noted that the box was left behind the “bin”. We could not find the parcel anywhere near the house at all.I’ve called Virgin Media and they have launched an investigation with Yodel....

80011 CONNECTME

I have text 80011 three times with a positive bounce back text each time but no follow up call. The first text was sent over three weeks ago. I rang VM 7 times. Each time they promised a call back which has never happened. Some of those calls proved ...

Hub 3 on but not connected to internet

Hi,My house is having a problem where the the Hub 3 is on and the WiFi symbol is green but we still can't connect, and the bar is still flashing green (Supposed to turn white when usable) since 05/09/2022.Both the restart and reset has still not work...

Still no wifi after two months

After two months of issues relating to external cable work, the cables have been installed but I still have no installation date. This is beyond frustrating as I have not had wifi for over two months and while I’ve tried calling I’ve just been transf...

Resolved! Probably mad but... (Long)

I'm considering going back to Virgin media.I was a customer of Virgin Media for many years but left them because they were expensive and support was non-existent. Moved over to the technically inferior method of using DSL over the telephone line - ...

Wall socket

Hi,I received the quick set up pack today but I don't have a virgin media wall socket. At no point in the purchasing process did it ask what type of wall sock I have. Can you help please virgin media

Cant Book engineering visit

Hello,I have ordered a self install wifi box. But the wall socket cable will not come out for us to plug in our new box cable. We need an engineer to come and sort it out but i also don't have a my virgin media app account because I was never sent my...

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