QuickStart, set up and connections
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Forum Posts

Resolved! Moving issues - tv boxes

I’ve recently moved and Virgin had removed 2 boxes in the process. I cannot seem to get them to send me the replacement boxes without an appointment. It’s already been 2 weeks and the next appointment is 2 weeks away. I have the engineers number who ...

New house on existing virgin street

We’ve moved into a new build but when the street had virgin installed our property didn’t exist. The grey box is at the bottom of our drive for the street but we have no allocated “t”??engineer came out six months ago but still heard nothing back?? C...

Uni Homes Router

My router with you hasn’t been delivered. I am a student with UniHomes and Yodel are meant to be delivering the parcel. Tomorrow will be a whole week without internet. The router was meant to be delivered today but there’s no sign of it and UniHomes ...

Book an engineer

Hi, I recently ordered a Quick Setup Virgin Wi-Fi Hub but have now noticed that my property does not have any connections for Broadband or tv. How do I book an engineer to come out and fix this problem? Thank you.

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