QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Hub 4 - no internet and white light

I have just received my Hub 4 for 1 gig and swapped over from my Hub 3. It has gone through all the different light procedures including the flashing green to say updating software and is now a dim solid white light.  When I try to login to the setti...

Widget by Tuning in
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Resolved! Frustrating ongoing network problems

Hello all. Having no success talking to 150, have reported this on the 19th July and it's still not resolved, so i'm hoping someone on here can help.For the past month we have had no internet or on demand/catch-up (on both of our boxes) 90% of time.R...

Hub 5 Self Install Help

So long story short I've had issues since being one of the first customers to get gig1 since its launch in the West Midlands, the hub 4 is trash. Anyway I threatened to leave in October but was told they'll be a hub 5 launching in a few days and they...

Sabtain7 by Up to speed
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Resolved! VM socket but no tv socket

 Hello, I’ve recently moved into a property I’m renting but only have the VM socket but no aerial socket for the TV. We have a smart TV and don’t want to sign up with Virgin TV. Is it possible to split this connection? Or will We need a separate TV s...

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MJR1 by Joining in
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How to arrange engineer visit?

Hi, I am desperately looking for "HOW TO ARRANGE AN ENGINEER VISIT" ASAP.I am paying for all bills since this Monday as of activation day. but My wifi literally STOPS when it RAINS even slightly.It seems that my place needs urgent repair/fix for sock...

Engineer visit for coax

Hi allI have just moved and have received my broadband quick start kit.Only issue is that i have no coax into the property.i called up earlier today and spoke with someone that said they would get back to me with a engineer visit date but have yet ha...

Outside Box Query

Hi,I'm hoping someone can help.I've come home to my outside box kicked open (neighbours from hell). I have been able to put it back but the insides had been concertinaed out and exposed to the rain.  Everything seems to be working so I'm not concerne...