QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Wall socket

We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a flashing green base line and green wifi symbol and this is it

No Virgin Media Wall Socket

When we bought the VirginMedia plan, we were told our flat is serviced by VirginMedia but when the self-installation kit arrived we realised we do not have a VirginMedia wall socket. Please organise an engineer as soon as possible as it is practicall...

Resolved! External green cabling

I have a large green cable fully exposed in my garden and a brown cable box attached to my property ive purchased which needs removing. My builder cannot continue with the drive. I have no intention of using virgin media. How do I go about getting th...

Km8080 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Hub 4 - no internet and white light

I have just received my Hub 4 for 1 gig and swapped over from my Hub 3. It has gone through all the different light procedures including the flashing green to say updating software and is now a dim solid white light.  When I try to login to the setti...

Widget by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Frustrating ongoing network problems

Hello all. Having no success talking to 150, have reported this on the 19th July and it's still not resolved, so i'm hoping someone on here can help.For the past month we have had no internet or on demand/catch-up (on both of our boxes) 90% of time.R...

Hub 5 Self Install Help

So long story short I've had issues since being one of the first customers to get gig1 since its launch in the West Midlands, the hub 4 is trash. Anyway I threatened to leave in October but was told they'll be a hub 5 launching in a few days and they...

Sabtain7 by Up to speed
  • 1 replies
  • 0 kudos

Resolved! VM socket but no tv socket

 Hello, I’ve recently moved into a property I’m renting but only have the VM socket but no aerial socket for the TV. We have a smart TV and don’t want to sign up with Virgin TV. Is it possible to split this connection? Or will We need a separate TV s...

MJR1 by Joining in
  • 4 replies
  • 0 kudos