Wall socket
We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a flashing green base line and green wifi symbol and this is it
Forum Posts
I beg someone to fix my latency (2month issue)
I’ve had massive ping spikes and packet loss for 2 months now, I’ve had 3 engineers over the months one of which is today as you can see the red packet loss line when my power was off. My PS5 which is 2 ft away from my router hardwired is unusable. I...
No Virgin Media Wall Socket
When we bought the VirginMedia plan, we were told our flat is serviced by VirginMedia but when the self-installation kit arrived we realised we do not have a VirginMedia wall socket. Please organise an engineer as soon as possible as it is practicall...
Quick start set up but wifi not connected?
We received our quick start set up box today and I’ve plugged in the broadband router several times, however the light is still orange with no other lights on the box and Wi-Fi not connected. Everything plugged in how it should be.Can anyone help?
Resolved! External green cabling
I have a large green cable fully exposed in my garden and a brown cable box attached to my property ive purchased which needs removing. My builder cannot continue with the drive. I have no intention of using virgin media. How do I go about getting th...
Resolved! Help - availability at house, street has it
I really want Virgin Media broadband. It looks like I need to somehow get Virgin Media to come and install their cables in my street. How do I go about doing this? Also, I used the coverage checker and it appears that Virgin Media is avaliable for e...
Resolved! Hub 4 - no internet and white light
I have just received my Hub 4 for 1 gig and swapped over from my Hub 3. It has gone through all the different light procedures including the flashing green to say updating software and is now a dim solid white light. When I try to login to the setti...
Resolved! Frustrating ongoing network problems
Hello all. Having no success talking to 150, have reported this on the 19th July and it's still not resolved, so i'm hoping someone on here can help.For the past month we have had no internet or on demand/catch-up (on both of our boxes) 90% of time.R...
Hub 5 Self Install Help
So long story short I've had issues since being one of the first customers to get gig1 since its launch in the West Midlands, the hub 4 is trash. Anyway I threatened to leave in October but was told they'll be a hub 5 launching in a few days and they...
Resolved! VM socket but no tv socket
Hello, I’ve recently moved into a property I’m renting but only have the VM socket but no aerial socket for the TV. We have a smart TV and don’t want to sign up with Virgin TV. Is it possible to split this connection? Or will We need a separate TV s...
