Hi all,I got virgin media broadband a few years ago. Got a hub 3 when it was installed. I noticed that it also has a 3db attenuator. Yesterday I got a hub 5 arrive with an upgrade to 1 gig. I have replaced the hub 3 with hub 5. Do I leave the 3db att...
Hi, Would like to get the WiFi wall socket relocated. Before suggesting dialing 150 / 0345 454 1111 or the online chat, actually try them and experience the misery of non-relevant system generated options, or the persistent default to moving home, no...
I tried following the guide but can't seem to disconnect the previous tenant's VM cables. Are they meant to pop out? It seems they're stuck in. I was told I wouldn't need an installer to come around as the connection was already there. I'm sure there...
My installation (TV, broadband) has been scheduled on 19 Sept 2022 and now that date has become a bank holiday. Just wonder if the installation team will work on that day. I assume that no one will work on bank holiday. I have tried to reschedule ins...
HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal.Now ...
HiI am experiencing 1-2 hourly drop outs whilst using the internet. Feels like a long period of latency/lag and then reconnects. Work VPN drops and reconnects also. Teams drops and reconnects, other apps also. Been going on for a few days now.Getting...
I moved into this house just over 3 months ago, before moving I checked to see if VM was available. According to comparethemarket it was. I know I should have checked the VM site. My main concern is that there is VM services available on the street j...
Hi,Our set up box arrived today. The closest I could find to fit the cable is this wall socket:The cable doesn't fit. But it doesn't look like a TV-aerial socket either. Is it something that definitely isn't VM? Or is it an old socket which needs som...
Background I moved in around 3 weeks ago. It’s a leasehold converted flat in the loft flat (I.e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. I stil...
After ordering the broadband package on the 31st of August I have still only received a confirmation email but I still haven't received the welcome email that apparently givese the details to create an account and the delivery has also missed the se...
