When the virgin technician came to install our Virgin broadband this is how it was installed - photo attached. There was a TV in the way at the time and this has since been moved. The wiring looks messy and I feel it should be done properly and the b...
Hi,I'm trying to get some shoddy installation issues resolved. I've given up calling the call centres as after spending a total of about 5 hrs on the phone, being cut off, promised call backs from managers that didn't materialise, I've realised that ...
Hi, I just moved into a new flat and bought a virgin media box with quick install as I was told by my letting agent that the previous tenant had virgin media, but I can't find the socket in the flat anywhere. There's a brown cable that looks like the...
Hi there, Like many other posts on this forum, I placed a new broadband order on 06/09 with a delivery date of today (10/09). After the first "Your order summary" email, I have never received any further email confirming that the "self-install pack" ...
I have just received my quickstart home installation package but do not have a virgin media socket in my new house. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I ne...
Hi I've had the outside works completed and my broadband is due to be switched on on Wednesday but I am yet to receive my router. Does the engineer bring that on the installation date or should i have received it by now? thanksJen
How can I connect to someone who can help me to order my first free WiFi pod. I`ve recently upgraded my package to 1GIG and been promised to get 3 free of charge pods. After 10 days I only get hub4
Moved into an old house and there’s loads of old NTL and open reach socketsThis is the outside box https://ibb.co/7t29vKqive got an engineer booked but wondering if I could sort it out before then. thanks
Hi, my outside virgin box has broken and the wires are all exposed, am I able to have this fixed or replaced please?
I am in the process of doing a deep retrofit in the Republic of Ireland. A cable is coming overhead my back garden and then goes off to other houses. I don't mind being connected to VM in the future however this wire has to go. I will shortly be remo...
