QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Messy installation of broadband

When the virgin technician came to install our Virgin broadband this is how it was installed - photo attached. There was a TV in the way at the time and this has since been moved. The wiring looks messy and I feel it should be done properly and the b...

HDS1 by Joining in
  • 3 replies
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Multiple installation issues

Hi,I'm trying to get some shoddy installation issues resolved. I've given up calling the call centres as after spending a total of about 5 hrs on the phone, being cut off, promised call backs from managers that didn't materialise, I've realised that ...

Resolved! No virgin media socket

Hi, I just moved into a new flat and bought a virgin media box with quick install as I was told by my letting agent that the previous tenant had virgin media, but I can't find the socket in the flat anywhere. There's a brown cable that looks like the...

Kitt by Joining in
  • 4 replies
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VM Broadband Installation Issues

I have just received my quickstart home installation package but do not have a virgin media socket in my new house. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I ne...

Resolved! Hub before install?

Hi I've had the outside works completed and my broadband is due to be switched on on Wednesday but I am yet to receive my router. Does the engineer bring that on the installation date or should i have received it by now? thanksJen

Resolved! Re: How to order WiFi pods?

How can I connect to someone who can help me to order my first free WiFi pod. I`ve recently upgraded my package to 1GIG and been promised to get 3 free of charge pods. After 10 days I only get hub4

AgataK by Tuning in
  • 5 replies
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