Recent DiscussionsPrevious Owner Account not closed - no further information received I’d placed an order on the 7/12/25 for broadband and was informed at this point there may be a previous account at the property that needed to be closed first. I’d received an email on the 8/12 that...Cable discovered above ground Hi, We've recently had a large, long hedge at the front of our garden removed and replaced with a fence. When having the hedge removed, we've discovered that our Virgin cable is not buried and was s...Will I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Area code Looking for area code for pa27nt Moving my router How do I go about getting my router moved from my living room upstairs to my gaming room I am paying for 1gig speeds but upstairs am getting 130mgs thanks only to a wifi mesh and when calling virgin ...Weak connection on garage, first and second floors I recently got a Gig1 Fibre Broadband deal from Virgin Media. The sent a Hub 5 (which supports WiFi 6 and dual-band) and the internet works okay on the ground floor. However, if I go to the garage, f...Junction cabinet in my hedge Virgin Media applied to the local highways agency to replace a 85cm high cabinet on the highway outside my house in 2023. They actually put a replacement 1.2m high by 1.2m wide cabinet in my hedge, n...Power Levels and Errors Hi there, Can someone from VM please look and check into my Power Levels and Errors. Thanks Stythinator Move cable entry point Hi there! I need to get my Virgin Media cable entry point moved to a different spot in the same external wall and a new internal box installed to then connect to my router. Could a moderator send me ...When will the Broadband in my area be available Hi there , we had the virgin cables installed in the street with boxes almost a year ago in WS5 area in Walsall. still no signs of any broadband activation. Could anyone /customer support fr...
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