QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Red light on Virgin Media Router

Red light permanently on spoken to Virgin help staff and carried out their advice but red light still on. I therefore am unable to tell if the router is overheating and whether this might cause a fire whilst unattended. I think I need a new router A....

Resolved! Landline connection

I was contacted by Virgin Media. They want to unplug my landline phone from my wall socket and plug it into my hub. They have arranged for an engineer to come and do this tomorrow, September 7th. But in the meantime they have sent me an adaptor thing...

srb7677 by Joining in
  • 5 replies
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Resolved! Installation Delay

What a great start to my Broadband experience with Virgin Media.Installation booked and done internally for 11th August.  Router installed and cabling etc internally. External work had been completed the day before.Installer said there was a problem ...

smother by Tuning in
  • 10 replies
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Broadband connection?

Any advice would be great! trying to set up my wifi and can’t seem to figure it out. The DS light is flashing on the router and can’t seem to find a cable that would fit into virgin media little box on our wall.  

Resolved! join virgin

Good afternoon, I live in an old house in Bristol the house is down a private driveway at the end of the driveway there is 4 houses at the end. I live in one of these. I also own the lane coincidently at the end of this lane on my driveway there is a...

Resolved! Missing quickstart delivery

Hi,I have ordered the student package of the broadband for 12 months. I received a digital contract summary and the account number and area reference code are both missing on the document. Meaning, I cannot register online. My delivery should’ve take...