QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Disused Old BT Equipment

Hi,I have another post where the community and the Virgin staff are helping me reroute my fibre cable due to some driveway work, however I have a question about disused cabling from BT.There's some dodgy cabling from the pavement to a BT grey box (pi...

Scan from 2022-09-12 09_59_32 AM.jpg
XCBiker by Tuning in
  • 3 replies
  • 0 kudos

Pre Install HELL!!!

I signed up with Virgin (online) for my broadband and phone services on 6th August 2022 and arranged an instillation date of 25th August as i was moving into this property on 27th and needed to ensure i had internet as I work from home.When the engin...

nlani by Joining in
  • 3 replies
  • 1 kudos

Re: Update In Progress - Hub 3.0

Hi guys! unfortunately I’m having the same issue…I’ve just moved into a new flat and there’s a hub already here that I want to create a new account for and purchase broadband to use with this router. Do you know how I can create an account and purcha...

Resolved! Removal of outside box & cables

I’ve moved to a property with an enormous white Virgin Media box stuck to it, it shouldn’t be there (it’s a listed property) the cables are in the way and we don’t use Virgin. Can anyone tell me how this can be removed? Can I just cut the cables and ...

LS21 by Tuning in
  • 8 replies
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Resolved! Equipment

Im due to have my installation on 13/09/22 but I haven't received any equipment yet is this correct or do I need to contact someone about it  Thanks 

QuickStart Hob3 instillation issue

Unfortunately my coaxial cable isn’t working and has been damaged during QuickStart Hob3 instillation. I wanted to arrange an engineer to fix with a new cable . The kit arrived yesterday and only get a flashing green light 

Ajdeb by Joining in
  • 2 replies
  • 0 kudos