QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Installation delayed

Hi,I had an engineer here yesterday to get me set up with broadband and TV. He did all the internal work, set up router etc, and went outside to finish up and he returned and said the cable was damaged so he couldn't connect me. He said they would ne...

SarahH17 by Joining in
  • 2 replies
  • 0 kudos

Delayed Installation!!

I was set to have my internet installed on Monday 19th September. I had a text from them on the 5th September asking for me to confirm whether I was happy for them to do outside external work. I was and I confirmed it. I can see the evidence on my ho...

Ariel1 by Tuning in
  • 0 replies
  • 0 kudos

Cancel my order

I just ordered a broadband from virgin media but I wish to cancel my order. Can't find information of who to contact to cancel. Any advice, most welcome, thanks.My order number is CH2022431090, order date: 17/09/2022

External junction box

The brown junction box on the outside of my house has had the lid dislocated, I have tried to refit it but I think after 20 plus years out there it has just about had it. Can it be replaced as I am concerned about having the wiring open to the elemen...

Mikea2 by Joining in
  • 6 replies
  • 0 kudos

Can't see my installation date

Today is the day of my installation, I've recieved a call from Virgin on a 0161 that I missed and the voicemail said a technician is going to be late and will arrive from 6 - 6.30, I have then checked the website to see if anything has changed on the...

SG92 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Advice on wiring and set-up

Afternoon All - Will try and keep this as brief as possible but likely to get long winded and apologies if any of the questions appear dumb!I am looking to switch from Sky (TV) and BT (Phone and broadband). The Ultimate Volt package gives me everythi...

stevieH1 by On our wavelength
  • 3 replies
  • 0 kudos