QuickStart, set up and connections

Installation delayed

Hi,I had an engineer here yesterday to get me set up with broadband and TV. He did all the internal work, set up router etc, and went outside to finish up and he returned and said the cable was damaged so he couldn't connect me. He said they would ne...

Delayed Installation!!

I was set to have my internet installed on Monday 19th September. I had a text from them on the 5th September asking for me to confirm whether I was happy for them to do outside external work. I was and I confirmed it. I can see the evidence on my ho...

Resolved! Help getting connected in our new build - we're at our wit's end

We've built a new house and moved in a couple of weeks ago now. Our whole house is wired with Virgin cable, ready for connection.The cabinet is outside and all the ducting is in place. According to the developers, the outside infrastructure has been ...

TVO connections

Where can I get a 9 pin DIN SCART cable for the TVO box?

Contractor damaged main cable in garden, possibly affecting other properties too.

I’m having work done in my garden and the contractor has pulled up a couple of cables with his digger and one must be our virgin service as we’ve lost this. one cable is in a green duct and the other is a fairly heavy duty screened concentric single ...

Cancel my order

I just ordered a broadband from virgin media but I wish to cancel my order. Can't find information of who to contact to cancel. Any advice, most welcome, thanks.My order number is CH2022431090, order date: 17/09/2022

External junction box

The brown junction box on the outside of my house has had the lid dislocated, I have tried to refit it but I think after 20 plus years out there it has just about had it. Can it be replaced as I am concerned about having the wiring open to the elemen...

Engineer Installation Appointment Track

Hi there,I had an appointment booked today for between 8-1 for a broadband and the engineer still has not shown up. Is there any way I can check the status as we cant track him using the app because we don’t have an account yet.

Can't see my installation date

Today is the day of my installation, I've recieved a call from Virgin on a 0161 that I missed and the voicemail said a technician is going to be late and will arrive from 6 - 6.30, I have then checked the website to see if anything has changed on the...

Resolved! Advice on wiring and set-up

Afternoon All - Will try and keep this as brief as possible but likely to get long winded and apologies if any of the questions appear dumb!I am looking to switch from Sky (TV) and BT (Phone and broadband). The Ultimate Volt package gives me everythi...

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