Hi,I have ordered the student package of the broadband for 12 months. I received a digital contract summary and the account number and area reference code are both missing on the document. Meaning, I cannot register online. My delivery should’ve take...
Hi had No conservatory built however builders have thrown old external cover, how can I get a replacement?
Hi all,im a new VM user and when signed the contract I was offered a 3m cable as it would be the standard. We were at the time moving to a house we bought so I wasn’t sure if it would be long enough (ends up it’s not and I would need a longer cable t...
I want my kerb dropping for a new drive with the cable be lower enough for this I hear the cable is only inches under the the tarmac path, thanks
Hi All,We have got some TP-Link M5 Mesh Units. I tried my best to follow guides as best possible but despite very best efforts I just cannot get the M5's to connect to the internet with the Hub 4 in Modem Mode?I spent quite a long time with TP-Link T...
I have a Huawei cube that I cannot get connected to the virgin router. I cannot find anywhere on the virgin app that allows me to add a new device. On the Huawei cube it says I'm connected to WiFi but the light is still orange waiting for set up
My mum needs to book an engineer as her current TiVo box is faulty. On 1st Sept 2022 she spoke to a couple of technicians. She was told there was a fault with her box and more tests needed to be done which would take time. A call back at 3pm was a...
Hi there, I set up virgin media last week and it was scheduled to be delivered yesterday. I never recenived any confirmation email or anything specific about when it would be delivered. All I was originally sent was a pre-contract summary and nothin...
My street has basic openreach broadband up to 36 mbps and no other options whatsoever. Meanwhile, the adjoining street, 400 yds away has Virgin Fibre. It’s really frustrating, so much so that I contacted their MD of network development on LinkedIn to...
Hi everyone, Whilst trying to set up our QuickStart package we realised that the cable provided (to go into the wall socket) did not fit into the socket. After asking previous tennants of our house they said that they were able to connect their virgi...
