QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Missing quickstart delivery

Hi,I have ordered the student package of the broadband for 12 months. I received a digital contract summary and the account number and area reference code are both missing on the document. Meaning, I cannot register online. My delivery should’ve take...

Longer cable

Hi all,im a new VM user and when signed the contract I was offered a 3m cable as it would be the standard. We were at the time moving to a house we bought so I wasn’t sure if it would be long enough (ends up it’s not and I would need a longer cable t...

Matmodena by On our wavelength
  • 5 replies
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Resolved! Add device to virgin router

I have a Huawei cube that I cannot get connected to the virgin router. I cannot find anywhere on the virgin app that allows me to add a new device. On the Huawei cube it says I'm connected to WiFi but the light is still orange waiting for set up

RankinI by Joining in
  • 5 replies
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Book engineer

My mum needs to book an engineer as her current TiVo box is faulty.  On 1st Sept 2022 she spoke to a couple of technicians.  She was told there was a fault with her box and more tests needed to be done which would take time.  A call back at 3pm was a...

emthegem by Tuning in
  • 3 replies
  • 0 kudos

Virgin media delivery

Hi there, I set up virgin media last week  and it was scheduled to be delivered yesterday. I never recenived any confirmation email or anything specific about when it would be delivered. All I was originally sent was a pre-contract summary and nothin...

Unable to connect Hub to wall socket

Hi everyone, Whilst trying to set up our QuickStart package we realised that the cable provided (to go into the wall socket) did not fit into the socket. After asking previous tennants of our house they said that they were able to connect their virgi...

mdpolo by Tuning in
  • 1 replies
  • 1 kudos